Customer Care Agent - Beginner Level

AO Globe Life; Cincinnati (OH); Remote; USD 40,000 - 65,000; Full time

Job summary

AO Globe Life is seeking motivated professionals to join our fully remote team as Remote Member Benefits Specialists. This role involves conducting scheduled virtual consultations with clients across the United States, guiding them through benefit options, and explaining enrollment steps.

Onboarding is comprehensive with mentorship and regular training to strengthen leadership skills and client service expertise.

Qualifications

• Strong verbal communication and interpersonal skills.
• Organized, dependable, and comfortable working independently in a remote environment.
• Confidence using video conferencing platforms and digital communication tools.
• Motivated by service-oriented, purpose-driven work.
• Previous experience in customer service, sales, or client relations is helpful but not required.

Responsibilities

• Conduct scheduled virtual consultations with clients through Zoom.
• Identify client needs and guide them through available benefit options.
• Clearly explain policies, coverage details, and enrollment steps.
• Maintain accurate digital client records and follow-up communications.
• Provide exceptional client service while building long-term relationships.
• Participate in regular training sessions and team meetings to strengthen professional skills.

Skills

Verbal communication

Organized

Remote work

Video conferencing

Service-driven

Customer service experience (helpful)

Tools

Zoom

Job description

AO Globe Life is seeking motivated professionals to join our fully remote team as Remote Member Benefits Specialists. In this role, you will help families and individuals across the United States understand and access essential supplemental benefit programs that protect their financial futures.

This position offers the flexibility of working from home while providing structured support, mentorship, and professional development. All client consultations are scheduled in advance—there is no cold calling or door-to-door outreach. If you enjoy helping others, communicating clearly, and working independently, this opportunity provides a strong foundation for a meaningful long-term career.

Responsibilities

• Conduct scheduled virtual consultations with clients through Zoom

• Identify client needs and guide them through available benefit options

• Clearly explain policies, coverage details, and enrollment steps

• Maintain accurate digital client records and follow-up communications

• Provide exceptional client service while building long-term relationships

• Participate in regular training sessions and team meetings to strengthen professional skills

Qualifications

• Strong verbal communication and interpersonal skills

• Organized, dependable, and comfortable working independently in a remote environment

• Confidence using video conferencing platforms and digital communication tools

• Motivated by service-oriented, purpose-driven work

• Previous experience in customer service, sales, or client relations is helpful but not required

Requirements

• Authorized to work in the United States

• Reliable high-speed internet connection

• Windows-based computer or laptop with webcam access

Training and Support

AO Globe Life provides comprehensive onboarding for every team member. Training covers product knowledge, compliance standards, and effective client communication strategies. In addition, ongoing mentorship and weekly virtual sessions help strengthen leadership skills, professional development, and client service expertise.

Our team environment emphasizes collaboration, accountability, and growth. You will have consistent access to experienced leaders and mentors dedicated to helping you succeed.

What You Can Expect

As a remote professional with AO Globe Life, you will work from anywhere in the United States while maintaining strong team support and clear expectations. Our structure balances independence with collaboration, allowing you to manage your schedule while achieving client and team goals.

This role offers long-term career potential through continued learning, advancement opportunities, and leadership development over time. We value professionalism, reliability, and a genuine commitment to helping others.

Who Succeeds in This Role

• Service-oriented individuals who communicate with empathy and professionalism

• Organized professionals who can manage priorities effectively in a remote environment

• Growth-minded individuals who value continuous learning and development

• Team-oriented professionals who collaborate well while working independently

While experience in customer-facing roles can be helpful, we primarily look for individuals with strong integrity, work ethic, and the willingness to learn.

About AO Globe Life

For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. We proudly serve union members, credit unions, and veterans, helping families access financial protection programs designed to prepare for the unexpected.

As a remote-first organization, our focus is on service, stability, and opportunity. Our mission is to support families while empowering our team members to grow both professionally and personally. Every member of AO Globe Life contributes to that mission through dedication, teamwork, and integrity.