Customer Support Associate

Farmers National Bank of Canfield; Niles (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Farmers National Bank of Canfield is seeking a customer service representative to handle inbound client calls and provide detailed product information. You will assist clients with bank products, perform transactions, and pursue cross-selling opportunities while delivering exceptional service.

Candidates should have a High School Diploma or GED and at least one year of retail banking or customer service experience, including phone sales.

Qualifications

• High School Diploma or GED required.
• At least 1 year of retail banking experience and customer service/phone sales experience.
• Proven ability to operate Windows-based programs.

Responsibilities

• Provide prompt, courteous assistance to inbound client calls.
• Assist clients with selection of bank products and services and cross-sell where appropriate.
• Clarify needs through questions and offer best alternatives.
• Respond to inquiries about rates, job opportunities, hours, and Farmers National Bank questions.
• Engage in proactive outbound calls to current or potential clients when needed.
• Maintain integrity and align with core values and policies.
• Ensure compliance with BSA/AML rules and complete required training.
• Meet attendance requirements as an essential job function.

Skills

Customer service

Cross-selling

Call center

Phone sales

Banking knowledge

Windows-based software

Education

High School Diploma or GED

Retail banking experience

Tools

Windows

Job description

Description

• Provide prompt and courteous assistance to all inbound client calls
• Assist clients with selection of appropriate bank products and services
• Recognize and pursue cross-selling opportunities
• Assess both client and non-client requests, ask appropriate questions to clarify needs, define and offer best alternatives/answers when appropriate
• Respond to inquiries from the public regarding current rates, job opportunities, office hours, and any other Farmers National Bank related questions
• Recognize situations where additional expertise is required and bring the necessary resources into the discussion/situation
• Maintain the highest possible level of integrity and honesty during all client interactions in a manner consistent with the Core Values, Vision, and Mission of Farmers National Banc Corp
• May be involved in conducting out-bound proactive sales calls to current and potential clients
• Work individually and as a team to meet and exceed established goals, i.e. referral goals, call handle time goals, availability goals, and quality goals.
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this position

Job Details

Responsible for assisting bank clients via telephone with their banking needs by providing detailed product information, exemplary customer service, processing of bank transactions, cross selling of bank products and services, problem resolution and referrals to appropriate line of business experts as required.

This position qualifies for up to $1000 sign-on bonus.

Essential Duties And Responsibilities

• Provide prompt and courteous assistance to all inbound client calls
• Assist clients with selection of appropriate bank products and services
• Recognize and pursue cross-selling opportunities
• Assess both client and non-client requests, ask appropriate questions to clarify needs, define and offer best alternatives/answers when appropriate
• Respond to inquiries from the public regarding current rates, job opportunities, office hours, and any other Farmers National Bank related questions
• Recognize situations where additional expertise is required and bring the necessary resources into the discussion/situation
• Maintain the highest possible level of integrity and honesty during all client interactions in a manner consistent with the Core Values, Vision, and Mission of Farmers National Banc Corp
• May be involved in conducting out-bound proactive sales calls to current and potential clients
• Work individually and as a team to meet and exceed established goals, i.e. referral goals, call handle time goals, availability goals, and quality goals.
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this position

Education And/Or Experience

• High School Diploma or GED
• Minimum of one (1) year retail banking experience (Teller, Personal Banker, etc.), customer service experience and phone sales and service experience
• Proven ability to operate Windows-based computer programs and use a mouse
• Call center experience preferred

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran