Customer Relations Representative

Farmers National Bank; Danville (KY); On-site; USD 33,000 - 50,000; Full time

Job summary

Farmers National Bank in Danville, KY is seeking a Customer Relations Representative to handle call-center customer interactions and assist users of the Interactive Teller Machines via live video.

You will provide friendly service, educate customers on products, and solve a range of technical and financial challenges, with potential weekend hours.

Qualifications

• High School diploma or equivalent required.
• Ability to read, write, speak, and understand English well.
• Strong interpersonal and communication skills.
• Sales-focused with ability to explain bank products.
• Teller experience recommended but not required.
• Proficient with Microsoft Excel.

Responsibilities

• Handle customer calls with friendly, high-quality service.
• Process transactions and inquiries (transfers, deposits, etc.).
• Educate customers on bank products and services.
• Troubleshoot basic technical/financial issues.
• Support online/mobile banking questions and card services.
• Ability to work split shifts and some Saturdays.

Skills

Customer service

Verbal communication

Sales-focused

Multitasking

Problem solving

English proficiency

Education

High School diploma

English reading/writing fluency

Tools

Microsoft Excel

Interactive Teller Machine (ITM)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Relations Representative

Full Time Danville, KY, US

6 days ago Requisition ID: 1384

Salary Range: $32,569.00 To $50,483.00 Annually

POSITION SUMMARY

The Customer Relations Representative primarily handles customer calls through the Farmers National Bank call center. Additionally, the employee will assist customers and non-customers who utilize the bank’s Interactive Teller Machines by using live video technology. The Customer Relations Representative will provide friendly, high quality customer service to accommodate several needs within the bank. The professional should be able to build relationships, educate customers on bank products, and be able to problem solve a variety of technical and/or financial challenges.

ESSENTIAL FUNCTIONS

• Provides an outstanding customer experience, being friendly and attentive while on the phone or while using Teller on Demand video technology.
• Services customer transactional needs (inquiries, transfers, cashing/depositing checks, account adjustments, etc.).
• Maintains knowledge of bank departments and recruits additional help for specific customer sessions.
• Assists with inquiries concerning ATM/Debit Cards, processes lost/stolen cards, debit card disputes, card limit requests, and/or PIN issues.
• Assists with technical inquiries concerning Online Banking, Mobile Banking, Card Control, Bill Pay, Telebanc, etc.
• Provide professional responses for callbacks or email responses from website inquiries.
• Available to potentially work split schedule and/or after regular branch hours (i.e., until 6 p.m. M-F). Also, available to work on Saturdays.

OTHER RESPONSIBILITIES

• Open to coaching to help bank reach its Customer Experience goals.
• Performs other work-related duties as assigned.
• Performs Job Duties in Accordance with all appropriate laws and regulations to include BSA.
• Able to learn/complete accounting adjustments or Notepad++ coding.

PHYSICAL DEMANDS

While performing the responsibilities of the job, the employee is required to speak English and hear. The employee is often required to use their hands and fingers to handle customer calls and process transactions as well as sit the majority of the work shift. Lifting is not required for this position.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• High School diploma or equivalent combination of education and experience required.
• Ability to read, write, speak, and understand English well.
• Strong interpersonal and communication skills. Energetic, positive and friendly attitude. Passion for assisting clients.
• Sales-focused individual who will proactively explain the bank’s products and services.
• Teller experience recommended (two years' experience), but not a requirement.
• Ability to use office equipment including (but not limited to) Interactive Teller Machine computer, teller-prompt screens, dual monitors, phone equipment, calculator, etc.
• Ability to multi-task and manage time well.
• Dependable and team focused.
• Ability to learn new software quickly.
• Proficient in Microsoft Excel.

POSITION SUMMARY

The Customer Relations Representative primarily handles customer calls through the Farmers National Bank call center. Additionally, the employee will assist customers and non-customers who utilize the bank’s Interactive Teller Machines by using live video technology. The Customer Relations Representative will provide friendly, high quality customer service to accommodate several needs within the bank. The professional should be able to build relationships, educate customers on bank products, and be able to problem solve a variety of technical and/or financial challenges.

ESSENTIAL FUNCTIONS

• Provides an outstanding customer experience, being friendly and attentive while on the phone or while using Teller on Demand video technology.
• Services customer transactional needs (inquiries, transfers, cashing/depositing checks, account adjustments, etc.).
• Maintains knowledge of bank departments and recruits additional help for specific customer sessions.
• Assists with inquiries concerning ATM/Debit Cards, processes lost/stolen cards, debit card disputes, card limit requests, and/or PIN issues.
• Assists with technical inquiries concerning Online Banking, Mobile Banking, Card Control, Bill Pay, Telebanc, etc.
• Provide professional responses for callbacks or email responses from website inquiries.
• Available to potentially work split schedule and/or after regular branch hours (i.e., until 6 p.m. M-F). Also, available to work on Saturdays.

OTHER RESPONSIBILITIES

• Open to coaching to help bank reach its Customer Experience goals.
• Performs other work-related duties as assigned.
• Performs Job Duties in Accordance with all appropriate laws and regulations to include BSA.
• Able to learn/complete accounting adjustments or Notepad++ coding.

PHYSICAL DEMANDS

While performing the responsibilities of the job, the employee is required to speak English and hear. The employee is often required to use their hands and fingers to handle customer calls and process transactions as well as sit the majority of the work shift. Lifting is not required for this position.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• High School diploma or equivalent combination of education and experience required.
• Ability to read, write, speak, and understand English well.
• Strong interpersonal and communication skills. Energetic, positive and friendly attitude. Passion for assisting clients.
• Sales-focused individual who will proactively explain the bank’s products and services.
• Teller experience recommended (two years' experience), but not a requirement.
• Ability to use office equipment including (but not limited to) Interactive Teller Machine computer, teller-prompt screens, dual monitors, phone equipment, calculator, etc.
• Ability to multi-task and manage time well.
• Dependable and team focused.
• Ability to learn new software quickly.
• Proficient in Microsoft Excel.

Monday-Friday 7:45am-6:15pm, Saturday 8:45am-2:15pm
40 hours per week and 2 Saturdays per month