Fulltime Client Service Representative

VCA Animal Hospitals, Inc; Hermosa Beach (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) retirement plan

Pet care discounts

Paid vacation

Sick days

Well-being programs

Job summary

VCA Coast Animal Hospital in Hermosa Beach, CA seeks an experienced Customer Service representative to support Doctors and Clients by creating a positive, low-stress atmosphere for patients and their families.

We value honest, direct communication and a compassionate, superior client service approach. Compensation is competitive with benefits, including paid time off and pet care discounts. Join a community-centered team near the beach with a Can‑Do attitude.

Qualifications

• 2+ years veterinary client service experience
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people
• Proven decision-making skills to choose appropriate action
• Ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours
• Ability to lift up to 40 lbs and work around pet-related hazards

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Present and explain fees; process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general pet care.
• Manage electronic medical records, reports and correspondence.

Skills

Customer service

Communication skills

MS Office

Multitasking

Teamwork

Stamina/Physical ability

Education

High School Diploma/GED or equivalent

Tools

EMR system

Job description

VCA Coast Animal Hospital is seeking an experienced Customer Service representative with previous animal hospital experience to join our team.

The successful candidate will be a believer in the possibilities of high quality customer service and patient care.

In this position you will be supporting our Doctors and Clients by creating a positive, low-stress atmosphere for our clients and patients.

We also value honest and direct communication between team members, management and clients. We are community centered, we honor the client/patient relationship and we respect people and pets. We are looking for smiling faces with compassionate, exceptional and superior client service skills and with "Can Do" attitudes.

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing electronic medical records, reports and correspondence.

QUALIFICATIONS

• At least two year of proven past experience helping customers in a veterinary Hospital setting
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.

Compensation

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $18 to $23 per hour.

Why work at VCA Coast Animal Hospital?

VCA Coast Animal Hospital is a great place to work and learn! We have a fun, fast paced facility with a friendly & positive working environment. We are also walking distance from the beach with an awesome sunset every evening. If you would enjoy taking your lunch break at the Hermosa Beach pier daily than VCA Coast is the hospital for you! We also value honest and direct communication between the team, management and clients. We are community centered, we honor the client/patient relationship and we respect people and pets. We are looking for smiling faces with compassionate, exceptional and superior client service skills and with "Can Do" attitudes.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com