Customer service representative

VCA Animal Hospitals, Inc; Orange (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

VCA Orange Animal Hospital in Orange, CA is seeking a personable Client Service Representative/Kennel Assistant to act as the face of the clinic and deliver exceptional service to clients and their pets.

The CSR will greet visitors, answer phones, schedule appointments, discuss fees, and assist with product recommendations, while Kennel Assistant duties ensure clean facilities and attentive care for dogs and cats. Benefits include medical/dental/vision and more.

Qualifications

• Excellent listening and communication skills required.
• Compassion for pets and people, and awareness of others’ reactions.
• Proven decision‑making skills to choose appropriate action.
• Ability to integrate new information into problem solving.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments; present and explain fees.
• Assist in selecting and obtaining products and services, including prescriptions.
• Educate clients on general pet care and non‑medical topics.

Skills

Excellent listening and communication

Compassion for pets and people

Decision-making

Problem-solving

Alternative work week availability

Saturday availability

Lifting up to 40 lbs

Education

High School Diploma/GED or equivalent

Job description

Client Service Representative/Kennel Assistant

VCA Orange Animal Hospital, in Orange, CA is looking for a dedicated and personable Client Service Representative/Kennel Assistant.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

As the point of care for our boarding patients and hospital facilities, the Kennel Assistant is the foundation for hospital flow and cleanliness and is responsible for:

• Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside.
• Cleaning and sanitizing cages to maintain hygiene standards.
• Feeding and providing attentive care for dogs and cats.
• Walking dogs to ensure exercise and mental stimulation.
• Bathing dogs to keep them clean and comfortable.
• Managing all laundry duties for the facility and staff.
• Cleaning and maintaining all areas of the hospital premises.
• Assisting Doctors and Technicians with patient care when necessary.

We are looking for an individual who is reliable, detail-oriented, and shares our commitment to excellence.

QUALIFICATIONS:

• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Availability to work an "alternative work week" schedule consisting of 4, 10 hour shifts per week (shifts might be for CSR or Kennel Assistant based on hospital need)
• Availability to work Saturday as one of the weekly shifts
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

*Initial training and onboarding schedule will be Tuesdays, Wednesdays, Fridays, and Saturdays. After initial training, regular schedule will be Mondays, Thursdays, Fridays, and Saturdays.*

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $17 to $19 per hour, depending on experience and other factors.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com