Fulltime Client Service Representative

Vicar Operating, Inc. dba VCA; United States; On-site; USD 51,577,000 - 65,904,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Pet care discounts

Paid vacation

Paid holidays

Sick days

Job summary

VCA Coast Animal Hospital is seeking an experienced Customer Service representative to join our team. The successful candidate will support our Doctors and Clients by creating a positive, low-stress atmosphere for our clients and patients, and by upholding clear, honest communication.

Responsibilities include greeting visitors, scheduling appointments, handling payments, recommending products, educating clients on pet care, and maintaining electronic medical records.

Qualifications

• Two years of experience in a veterinary hospital customer service role.
• High School Diploma/GED required.
• Excellent listening and communication abilities.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients and prospective clients.
• Explain fees and process payments.
• Educate clients on pet care and products.
• Manage electronic medical records and related correspondence.

Skills

Customer service

Communication skills

Microsoft Office

Problem solving

Pet care knowledge

Flexible hours

Lifting 40 lbs

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Coast Animal Hospital is seeking an experienced Customer Service representative with previous animal hospital experience to join our team. The successful candidate will be a believer in the possibilities of high quality customer service and patient care. In this position you will be supporting our Doctors and Clients by creating a positive, low-stress atmosphere for our clients and patients. We also value honest and direct communication between team members, management and clients. We are community centered, we honor the client/patient relationship and we respect people and pets. We are looking for smiling faces with compassionate, exceptional and superior client service skills and with "Can Do" attitudes.

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing electronic medical records, reports and correspondence.

QUALIFICATIONS

• At least two year of proven past experience helping customers in a veterinary Hospital setting
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

The pay range for this position is $18 to $23 per hour.

Benefits

• Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.
• Medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Why work at VCA Coast Animal Hospital?

VCA Coast Animal Hospital is a great place to work and learn! We have a fun, fast paced facility with a friendly & positive working environment. We are also walking distance from the beach with an awesome sunset every evening. If you would enjoy taking your lunch break at the Hermosa Beach pier daily than VCA Coast is the hospital for you! We also value honest and direct communication between the team, management and clients. We are community centered, we honor the client/patient relationship and we respect people and pets. We are looking for smiling faces with compassionate, exceptional and superior client service skills and with "Can Do" attitudes. If you are willing to accept the challenge of performing with an outstanding team of service oriented professionals,

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.