Full-Time Testing Services Proctor

ivytech; East Chicago (IN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Employee Assistance Program

Wellness Rewards

Flexible Spending Accounts

Job summary

Ivy Tech Community College is seeking a Testing Center Proctor to administer academic and placement tests, support certification exams, and ensure FERPA compliance across Lake County campuses.

You will travel to East Chicago, Gary, Crown Point locations, coordinate with career programs, train staff, and maintain records and equipment to support student success.

Qualifications

• Associates degree or ½ years relevant experience required.
• Strong customer service and communication skills.
• Proven organizational abilities and multi-tasking.
• Ability to travel to Lake County campuses as needed.
• Proficiency with Microsoft Office and basic software.

Responsibilities

• Handle off site testing administration during daytime and evening sessions.
• Coordinate testing with career development programs requiring certification.
• Proctor exams within Lake County campus locations and at external sites.
• Maintain testing center records and update systems as required.
• Provide troubleshooting for hardware and software with vendor support.
• Train testing center staff and supervise testing procedures.
• Ensure compliance with FERPA and protect student privacy.
• Respond to customer questions and maintain an organized test center.

Skills

Customer service

Communication

Organizational skills

Teamwork

Education

Associates degree

½ years relevant work experiences

Tools

Microsoft Office

Testing platforms

Job description

Proctors will administer various types of academic and placement testing and pre-employment and skills assessments to corporate individuals, as well as certification exams to qualified candidates. Exhibit thorough knowledge and understanding of all testing center policies, procedures, materials, and available assessments and certifications offered. Assist manager with training, scheduling, as well as any duties and tasks relating to assessment and certification as assigned.

Primary Location: Crown Point, IN

** Must have the ability and willingness to travel to all Lake County campus locations/ sites of East Chicago, Gary, and Crown Point, as well as external agencies as directed by manager **

Major Responsibilities

• Handle off site testing administration. Subject to daytime and evening testing administration
• Coordinate testing administration with career development programs in need of testing certification credentialing for community agencies for Lake County, IN.
• Handle testing administration within our Lake County Campus locations.
• Perform testing center updates.
• Proctor virtual requests as needed
• Perform systems checks for proctor stations and third-party vendor platforms.
• Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.
• Assist in occasional off-site testing as needed.
• Complete all required high-stakes exam proctor training and stay current with exam protocol changes.
• Assist manager in training testing center staff.
• Provide limited hardware and software troubleshooting, including calls to testing company technical support services when problems arise.
• Maintain accurate records of all assessment services provided and provide this information to appropriate college offices on a timely basis.
• Adjust testing procedures for individuals according to documentation by the Special Needs Counselor prior to testing sessions.
• Assist with organizing and scheduling center activity.
• Respond to customer questions and concerns.
• Maintain a thorough knowledge of testing center exams, materials, activities, policies, and procedures.
• Maintain a clean, organized, fully stocked with supplies assessment and certification center at all times.
• Participates in major campus events such as, but not limited to, the commencement ceremony.

Compensation: $16/ hr.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

EDUCATION AND EXPERIENCE:

• Associates degree, or ½ years relevant work experiences
• Must be 21 years of age or older
• Travel may be required at times.
• Strong organizational skills, ability to manage and coordinator multiple tasks
• 1-2 years of excellent communication and customer service experience
• Proficient in Microsoft Office and ability to learn new software
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and customers in which every individual feels respected and valued.

Official Transcripts Required at Time of Hire Sent Directly from Issuing Institution to the Office of Human Resources.

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.