Full-Time Teller

WaterStone Bank; Waukesha (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Employee Stock Ownership Plan

Paid Time Off

Paid Holidays

Flexible Spending Account

Pet Insurance

Job summary

WaterStone Bank in Wisconsin is seeking a Teller who will accurately process deposit and loan transactions while delivering exceptional customer service. You will identify sales opportunities and refer customers to Bankers for additional products and services.

The role requires attention to detail, compliance with bank policies and regulatory requirements, and the ability to build lasting relationships with customers through a friendly, knowledgeable approach.

Qualifications

• 6 months of cash handling and/or customer service experience required
• 2-4 years cash handling and/or customer service experience preferred
• High School diploma or GED required

Responsibilities

• Process customer transactions with accuracy and integrity.
• Support sales by identifying customer needs and referring to Bankers for further assistance.
• Maintain knowledge of bank products, services, policies and regulatory requirements.
• Build strong customer relationships and provide excellent service.
• Answer questions and resolve account issues in person or by phone.
• Stay informed about industry trends that may affect the bank.
• Recommend changes to policies, procedures, and products as appropriate.
• Operate in full compliance with internal policies and applicable laws.
• Perform other duties as assigned.

Skills

cash handling

customer service

Education

High School diploma or GED

Co-op participation

Job description

Starting salary for Teller position is $18.00 an hour and up, depending on experience.

The purpose of the Teller position is...

This position is responsible for accurately processing deposit account and loan transactions while adhering to all policies and procedures. The Teller will support the sales process by maintaining customer relationships by providing superior customer service and referring bank products and services when beneficial and appropriate.

What you'll be doing in the Teller position...

• Effectively process customer transactions with a high level of integrity, accuracy and knowledge.
• Support the sales process by identifying customer needs, promoting current promotional offers and referring customer to Bankers and other lines of business (i.e. WIS and WMC) for further assistance with bank products and services.
• Maintain knowledge of WSB's core processing system, WSB products and service, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
• Build and strengthen customer relationships by providing an unparalleled banking experience as set forth in WSB's Mission.
• Answer customer questions and resolve related account issues, including phone and in-person.
• Keep abreast of industry trends, standards, and external factors that may affect the bank.
• Recommend reasonable changes to policies, procedures, and products.
• Operates in full compliance with internal policies/procedures, as well as applicable regulations/laws.
• Other duties as assigned.

What you bring to the teller position...

Experience

• Required – 6 months of cash handling and/or customer service experience
• Preferred – 2-4 years cash handling and/or customer service experience

Education

• Required – High School diploma or general education degree (GED)
• Additional education and/or experience: Co-op participation; and previous cash handling and/or retail experience

Working conditions

Required to have your own cell phone.

Benefits and Perks of working at WaterStone Bank:

• Outstanding Medical, Dental, and Vision Insurance
• 401(k) matching
• Employee Stock Ownership Plan
• Paid Time off
• Paid Holidays
• Flexible Spending Account
• Pet Insurance
• And so much more!

Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.