Full Time Technology Specialist

East Penn School District; Emmaus (PA); On-site; USD 39,000 - 48,000; Full time

Job summary

East Penn School District is seeking a Full Time Technology Specialist for a 12-month technology support position. Reports to the Assistant Technology Director.

The minimum starting salary is $43,600 annually plus vacation, health, and related benefits. This role requires a 2-year technical degree or equivalent experience and strong troubleshooting skills across district devices and software.

Qualifications

• Education: A 2-year technical degree in computer repair or device repair, networking support, or a comparable program of study.
• Experience: On-the-job troubleshooting and repair of networked computers, wireless devices, or mobile technologies.

Responsibilities

• Serve as first level support for technical problems district-wide.
• Address service requests in a first-in/first-out basis.
• Provide technical consultation to faculty and staff on basic technology use.
• Communicate concerns between faculty/staff and Technology Director.
• Support and prevent technical issues; maintain inventory.
• Maintain accurate technology inventory for buildings served.
• Adhere to vendor and district software licensing agreements.
• Monitor installations and document district needs.
• Prepare district devices as scheduled by the Technology Director.
• Demonstrate professionalism; perform other tasks as assigned.
• Possess a valid Pennsylvania driver’s license.

Skills

Problem solving

Communication

Database knowledge

Inventory management

Peripheral devices knowledge

Interoperability troubleshooting

Documentation

Education

2-year technical degree in computer repair / networking support

Tools

macOS / Windows / iOS / Chrome OS

Google apps (Gmail, Drive, Calendar)

Printers / copiers / scanners / projectors

Malware/phishing basic remediation

Job description

Hours

35 Hours/Week

The East Penn School District is seeking a Full Time Technology Specialist. This position is a 12-month technology support position. Reports to the Assistant Technology Director.

The minimum starting salary is $43,600 annually plus vacation, health, and related benefits.

Qualifications

• Education: A 2-year technical degree in computer repair or device repair, networking support, or a comparable program of study
• Experience: (in lieu of a technical degree or certificate) Formal training and / or on-the-job experience troubleshooting and repairing networked computers, wireless devices and mobile technologies is required.

Knowledge I Skills I Abilities

• The ability to research and problem-solve hardware and software interoperability
• The ability to effectively communicate with individual faculty and staff members regarding trouble-shooting and explaining appropriate remediation steps if necessary
• Knowledge of database systems, report writing tools and work order tracking systems
• The ability to organize, manage and prioritize support requests and tasks as directed
• Knowledge of operating systems for computers and mobile devices (macOS, Windows, iOS, Chrome OS, etc.)
• Working knowledge of Google applications (Gmail, Drive, Calendar, etc.)
• Working knowledge of network-based and web-based applications
• Working knowledge of peripheral devices such as printers, copiers/scanners, projectors, bluetooth devices (Apple TVs, keyboard, mouse, etc.)
• Working knowledge of SPAM, phishing attempts, and malware identification and basic remediation steps

Essential Functions I Duties I Responsibilities

• Serve as first level support for technical problems throughout the district
• Address service requests in a first-in/first-out basis unless directed otherwise by the Technology Director
• Serve as a technical consultant for faculty and staff in the basic use of technology
• Communicate concerns regarding device or system operability between faculty and staff and the Technology Director
• Support and assist faculty and staff in determination and prevention of technical issues
• Maintain accurate technology inventory for the buildings you serve
• Adhere to proper vendor and district software licensing agreements
• Monitor hardware and software installations, purpose, and document future district needs
• Prepare district devices as scheduled by the Technology Director
• Demonstrate a high degree of professionalism
• Perform other tasks and assume other responsibilities as assigned by the Technology Director
• Possess a valid Pennsylvania driver's license at all times

Physical Requirements

• Ability to stand, bend, stoop, sit, lift, reach, communicate (vision, hearing, and speech), carry or convey sufficient weight to safely and effectively carry out functions, duties, and responsibilities
• Ability to independently ambulate in and around school buildings and office areas
• Ability to travel to and from assigned work locations without employer support
• Independently travel between all school buildings
• Can lift, carry, and convey items up to 50 pounds
• Can independently operate personal computer hardware

This job description may be updated and/or altered at the sole discretion of the employer.

To perform this job successfully, an individual must be able to perform each essential function / duty / responsibility at acceptable standards as set by the employer. In accordance with both state and/or federal law, reasonable accommodations will be considered upon employee request.

EOE