Education Technology Support Specialist

East Penn School District; Emmaus (PA); On-site; USD 39,000 - 48,000; Full time

Job summary

East Penn School District is seeking a Full Time Technology Specialist for a 12-month technology support position. Reports to the Assistant Technology Director.

The minimum starting salary is $43,600 annually plus vacation, health, and related benefits. This role requires a 2-year technical degree or equivalent experience and strong troubleshooting skills across district devices and software.

Qualifications

• Education: A 2-year technical degree in computer repair or device repair, networking support, or a comparable program of study.
• Experience: On-the-job troubleshooting and repair of networked computers, wireless devices, or mobile technologies.

Responsibilities

• Serve as first level support for technical problems district-wide.
• Address service requests in a first-in/first-out basis.
• Provide technical consultation to faculty and staff on basic technology use.
• Communicate concerns between faculty/staff and Technology Director.
• Support and prevent technical issues; maintain inventory.
• Maintain accurate technology inventory for buildings served.
• Adhere to vendor and district software licensing agreements.
• Monitor installations and document district needs.
• Prepare district devices as scheduled by the Technology Director.
• Demonstrate professionalism; perform other tasks as assigned.
• Possess a valid Pennsylvania driver’s license.

Skills

Problem solving

Communication

Database knowledge

Inventory management

Peripheral devices knowledge

Interoperability troubleshooting

Documentation

Education

2-year technical degree in computer repair / networking support

Tools

macOS / Windows / iOS / Chrome OS

Google apps (Gmail, Drive, Calendar)

Printers / copiers / scanners / projectors

Malware/phishing basic remediation

Job description

East Penn School District is seeking a Full Time Technology Specialist for a 12-month technology support position. Reports to the Assistant Technology Director.

The minimum starting salary is $43,600 annually plus vacation, health, and related benefits. This role requires a 2-year technical degree or equivalent experience and strong troubleshooting skills across district devices and software.