Full Time Team Lead

skyzone; Atlanta (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Eligibility

Job summary

CircusTrix and Sky Zone (Defy/Rockin’ Jump) are seeking a Team Lead to supervise park operations during shifts, mentor team members, and ensure guest satisfaction. This entry-level leadership role offers hands-on delegation in a fast-paced environment.

You’ll support daily tasks across departments, assist with membership sales, uphold safety policies, complete incident reports, and help open or close the park. Onsite availability, reliability, and good communication are essential.

Qualifications

• Must be 18 years or older.
• Demonstrates leadership and initiative.
• Minimum of 6 months of high-volume customer service experience.
• Retail or amusement/entertainment industry experience a plus.
• Able to work nights, weekends, and holidays as needed.
• Proficient with MS Office, Teams, and POS systems.

Responsibilities

• Provide delegation to team members so shifts run smoothly.
• Jump in to assist in any department when extra help is needed.
• Assist with membership sales at front desk and look for sales opportunities.
• Enforce park safety policies and educate teammates on guest safety.
• Maintain a clean environment and perform janitorial duties.
• Complete incident reports when they occur during shifts.
• Assist with opening or closing park procedures.
• Ensure all daily duties are completed before leaving.

Skills

Leadership

Customer service

Mentoring

Team coordination

Tools

POS systems

MS Office Suite

Teams

Job description

CircusTrix, LLC dba

Sky Zone (Defy/Rockin’ Jump)

Team Lead

Full-time or Part-time

Onsite

JOB DESCRIPTION

POSITION OVERVIEW

The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift. Team Leads are trained in basic leadership skills and principals to help effectively support daily park operations and mentor other Team Members.

QUALIFICATIONS

• 18 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience are all considered a plus.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self-motivated, and organized.

RESPONSIBILITIES

Team Leads report to and support the park’s management team by being out in the park providing on-the-spot leadership where needed. When things are busy, they’re the first to jump in where help is needed most. They’re also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can’t leave their station.

Responsibilities include

• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e. café, birthday parties, front desk, etc.).
• Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).
• Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Help ensure any additional shift duties outlined for that day are complete before leaving.

PHYSICAL REQUIREMENTS

• Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

Compensation ranges from $15 - 16/hr based on qualifications and experience. Full-time Team Leads are eligible for benefits including medical, dental, and vision (401k eligibility based on age and tenure requirements).

CircusTrix and all its brands are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.