Park Lead

skyzone; Mission Viejo (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k eligibility

Job summary

Sky Zone (Defy/Rockin' Jump) is hiring a Team Lead in California. This entry-level leadership role supports daily park operations and mentors team members during a shift, with an emphasis on guest service, safety, and teamwork.

The role is available full-time or part-time and onsite, with opportunities to gain hands-on leadership experience in a fast-paced entertainment environment. Compensation includes benefits for full-time, and the schedule covers nights and weekends.

Qualifications

• Must be 18 years of age or older.
• Demonstrates leadership and initiative through work, school, or activities.
• Minimum 6 months of work experience in a high-volume customer service setting.
• Retail sales or amusement park/entertainment experience is a plus.
• Proficient with MS Office Suite, Teams and POS systems.
• Available to work nights, weekends and holidays.

Responsibilities

• Provide on-the-spot leadership in the park and support the management team.
• Delegate tasks across all departments to keep shifts running smoothly.
• Assist in various departments (café, parties, front desk) as needed.
• Support membership sales and educate guests on offerings.
• Enforce safety policies and coach team members when needed.
• Maintain cleanliness and perform janitorial duties during shifts.
• Complete incident reports and assist with opening/closing procedures.

Skills

Leadership

Customer service

POS experience

MS Office & Teams

Tools

MS Office Suite

POS systems

Teams

Job description

CircusTrix, LLC dba

Sky Zone (Defy/Rockin' Jump)

Team Lead

Full-time or Part-time

Onsite

JOB DESCRIPTION

POSITION OVERVIEW

The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift. Team Leads are trained in basic leadership skills and principals to help effectively support daily park operations and mentor other Team Members.

QUALIFICATIONS

• 18 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience are all considered a plus.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self-motivated, and organized.

RESPONSIBILITIES

Team Leads report to and support the park's management team by being out in the park providing on-the-spot leadership where needed. When things are busy, they're the first to jump in where help is needed most. They're also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can't leave their station.

Responsibilities include –

• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e. café, birthday parties, front desk, etc.).
• Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).
• Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there's an issue with guest safety that's not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Help ensure any additional shift duties outlined for that day are complete before leaving.

PHYSICAL REQUIREMENTS

• Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and security needs and requirements.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

Compensation ranges from $18/hr based on qualifications and experience. Full-time Team Leads are eligible for benefits including medical, dental, and vision (401k eligibility based on age and tenure requirements).

CircusTrix and all its brands are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.