Full Time Team Leader

CircusTrix, LLC; Fort Wayne (IN); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company matching

Job summary

You’ll rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, driving membership sales, delivering service excellence, and maintaining park standards. Evening, weekend, and holiday availability is required.

Qualifications

• At least 18 years old.
• Minimum 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Availability to work evenings, weekends, and holidays.
• Strong interpersonal and communication skills.

Responsibilities

• Act as Manager on Duty when GM/OM are not present; lead on the floor.
• Drive membership and program sales by engaging guests and promoting park offerings.
• Enforce safety policies and complete incident reports when necessary; ensure shifts run smoothly.
• Rotate through Sales & Service, Parties & Events, and F&B/Facilities.
• Lead rotations: Sales & Service Lead, Parties & Events Lead, F&B & Facilities Lead.

Skills

Leadership

Customer service

Communication

Teamwork

Adaptability

Tools

Microsoft Office Suite

Teams

Job description

CircusTrix dba Sky Zone – Team Lead

Full-time, onsite. Department: Operations. Reports to: General Manager. Travel: N/A. FLSA: Non-Exempt.

WHO WE ARE

At Sky Zone, our mission is to enrich lives through the power of boundless play. We are proud to create experiences that reflect our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger.

WHO YOU ARE

Team Lead is a hands‑on, early‑leadership role built for high‑potential individuals ready to step up. You’ll rotate through key operational areas—Sales & Service, Parties & Events, and Food & Beverage/Facilities—gaining real responsibility, leadership experience, and the skills to run a shift like a pro.

HOW YOU BRING OUR MISSION TO LIFE

• Leadership & Operations – Act as Manager on Duty (MOD) when GM/OM are not present; provide proactive, on‑the‑floor leadership, coach, support, and delegate to Team Members across all departments; step into any operational area as needed; deliver timely communication of guest issues, operational challenges, or safety concerns.
• Guest Experience & Sales – Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings; create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Safety & Compliance – Enforce all safety policies and complete incident reports when necessary; ensure all opening, closing, and shift procedures are executed with consistency and accuracy; maintain cleanliness and operational readiness throughout the shift.

Rotational Leadership Development

• Sales & Service Lead – Drive front desk performance and membership sales while delivering service excellence; coach team members to maximize conversions and deliver consistent guest satisfaction.
• Parties & Events Lead – Oversee execution of birthday parties, group events, and corporate outings, ensuring operational consistency and guest delight from booking to event completion.
• F&B & Facilities Lead – Manage inventory, ordering, health and safety standards, maintain equipment and attraction cleanliness, and lead facilities projects to elevate guest experience.

*Part‑time Flex Lead (not available at all park locations) – Available primarily on weekends to help drive service and engagement; rotates as needed to cover breaks and time‑off for other Leads.

WHAT YOU BRING TO THE TEAM

• At least 18 years old.
• Minimum 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including point‑of‑sale systems and tools like Microsoft Office Suite and Teams.
• Availability to work evenings, weekends, and holidays.
• Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture.
• A hands‑on, team‑first mindset; quick to jump in where needed and support others without being asked.
• Strong sense of personal ownership; shows up prepared, follows through, and leads by example.
• Sound judgment and ability to stay respectful, calm, and coachable in high‑pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds.

WHY THIS ROLE MATTERS

Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed. This isn’t about having it all figured out – it’s about having the drive to grow, the awareness to improve, and the character to lead with trust.

Compensation & Benefits

Compensation range is $13.00 - $15.00 plus bonus based on qualifications, experience, and performance.

Full‑time employees enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401(k) plan with company matching. Eligibility for 401(k) is based on age and tenure requirements.

Equal Opportunity Employer

CircusTrix and its brands are proud to be equal‑opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.