Full Time Team Lead

skyzone; Arvada (CO); Presencial; USD 18 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

401k

Resumo da oferta

Sky Zone (Defy/Rockin' Jump) is seeking a Team Lead to supervise park operations during shifts, mentoring Team Members and ensuring guest satisfaction. The role offers either full-time or part-time hours and is onsite.

You will support management, drive membership sales, enforce safety policies, and help maintain a clean, welcoming environment for guests and staff. Experience in customer service is valued.

Qualificações

• 18 years of age or older.
• Demonstrates leadership and initiative through formal or informal roles.
• Minimum 6 months of work experience in high-volume customer service.
• Retail sales or amusement/entertainment industry experience is a plus.

Responsabilidades

• Provide on-the-spot leadership in the park.
• Assist departments with extra help as needed (café, parties, front desk).
• Execute membership sales and spot opportunities for guest education.

Conhecimentos

Leadership

Customer service

Technology proficiency

Availability nights/weekends/holidays

Ferramentas

MS Office

POS systems

Descrição da oferta de emprego

CircusTrix, LLC dba

Sky Zone (Defy/Rockin' Jump)

Team Lead

Full-time or Part-time

Onsite

JOB DESCRIPTION

POSITION OVERVIEW

The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift. Team Leads are trained in basic leadership skills and principals to help effectively support daily park operations and mentor other Team Members.

QUALIFICATIONS

• 18 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience are all considered a plus.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self-motivated, and organized.

RESPONSIBILITIES

Team Leads report to and support the park's management team by being out in the park providing on-the-spot leadership where needed. When things are busy, they're the first to jump in where help is needed most. They’re also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can’t leave their station.

Responsibilities include –

• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e. café, birthday parties, front desk, etc.).
• Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).
• Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Help ensure any additional shift duties outlined for that day are complete before leaving.

PHYSICAL REQUIREMENTS

• Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

Compensation ranges from $15.50/hr based on qualifications and experience. Full-time Team Leads are eligible for benefits including medical, dental, and vision (401k eligibility based on age and tenure requirements).