Full Time Shelter Support Specialist - Day Hours

YWCA Cass Clay; Fargo (ND); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Benefits

PTO

Paid holidays

Job summary

YWCA Cass Clay in Fargo, ND is hiring a Full-Time Day Shelter Support Specialist to help manage daily shelter operations from 7am to 4pm, Monday through Friday. Responsibilities include admitting clients, maintaining records, ensuring safety, and connecting residents with resources.

The role requires a high school diploma, 2 years of related college, crisis intervention experience, CPR/First Aid certification, reliable attendance, and a commitment to the YWCA mission of eliminating racism and

Qualifications

• Excellent oral, written, and interpersonal communication skills.
• Prompt and reliable attendance is required.
• Knowledge of crisis intervention and community resources is helpful.
• CPR and First Aid certification required.

Responsibilities

• Admit women and children to the Shelter, complete intake paperwork, and orient individuals to the YWCA Emergency Shelter.
• Ensure clients comply with program guidelines and are provided with necessary items.
• Maintain staff and resident records and daily logs.
• Ensure shelter security and respond to alarms and emergencies with First Aid/CPR.
• Perform general administrative tasks and provide referrals for other resources.
• Provide consistent coverage for shifts and attend shelter meetings.
• Sort donations and maintain cleanliness and organization of the shelter.

Skills

Interpersonal communication

Oral communication

Written communication

Attendance reliability

Education

High school diploma

2 years college in related human service field

Job description

YWCA Cass Clay is currently hiring a Full-Time Day Shelter Support Specialist to work Moday - Friday to assist with daily shelter operations. The hours of this position are 7am - 4pm. Benefits, PTO, and paid holidays are included.

Job Duties:

• Admit women and children to the Shelter, complete intake paperwork, and orient individuals to the YWCA Emergency Shelter and its policies.
• Ensure clients are complying with program guidelines and procedures.
• Ensure residents are supplied with necessary items (food, clothing, etc.)
• Maintain staff and participant records including admittance, daily journal, resident’s log, shelter duty checklist, child protection, and other reports as assigned.
• Ensure security of the shelter: locks, security systems, fire alarm systems, and security checklist. Respond appropriately to alarms and emergency situations, including the use of First Aid and CPR.
• Performs general administrative functions such as documentation within the communication log, answering the phone, and responding to in-person inquiries in a professional and timely manner.
• Provides appropriate information and referrals for those who need other resources.
• Provide an immediate and professional response to any emergency or disturbance within the YWCA Cass Clay.
• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Attend scheduled Shelter meetings.
• Provide off-site clients with food baskets and supplies as applicable.
• Prepare sleeping rooms by cleaning and stocking.
• Sorting and organizing donations.
• Maintain cleanliness of shelter and general organization of shelter.
• Delivers services with safety, respect, and effectiveness.
• Other duties as assigned.

Qualifications:

• Female (BFOQ)
• High school graduate. 2 years of college in a related human service field or equivalent education/experience is required.
• Training or experience in working in crisis intervention.
• CPR and First Aid certified.
• Must have excellent oral, written, and interpersonal communication skills.
• Knowledge of domestic violence, homelessness, mental illness, chemical dependency, and child development issues is essential. Knowledge of community resources is helpful.
• Prompt and reliable attendance is required.
• Meet all background check requirements.
• An understanding of, appreciation for, and support of the mission of the YWCA Cass Clay, which is eliminating racism and empowering women.