Crisis Support Staff Part time Fri. & Sat. 10pm-6am

YWCA North Central Indiana Inc; Elkhart (IN); On-site; USD 20,664 - 27,552; Part time

Job summary

A local non-profit organization is seeking part-time Crisis Support Staff in Elkhart, IN. The role involves maintaining security, handling crisis calls, and providing client support on Friday and Saturday nights from 10 PM to 6 AM. The ideal candidate will have a high school diploma and experience in social services, ideally working with women and children. Responsibilities include intake, monitoring security, and engaging with clients compassionately.

Qualifications

• High school diploma or GED required.
• Experience in social services is desirable.
• Ability to make decisions in emergencies.

Responsibilities

• Conducts intake of domestic violence clients.
• Maintains security of the building.
• Resolves client problems when necessary.
• Conducts daily room checks for cleanliness.

Skills

Ability to work well with people

Decision-making in emergencies

Ability to maintain accurate records

Teamwork

Assessing client needs

Knowledge of women's issues

Education

High school diploma/GED

Associates/Bachelor’s Degree

Job description

Crisis Support Staff Part time Fri. & Sat. 10pm-6am

• Job Tracking ID:512907-906266
• Job Location:Elkhart , IN
• Job Level:Entry Level (less than 2 years)

Responsible for maintaining security of building, answering crisiscalls and determining eligibility for services, information andreferral for telephone callers and residents, and communication ofinformation concerning client matters to appropriate staff.Responsible for interacting with all clients, staff, visitors, andvolunteers in a respectful, professional, and trauma informed manneras well as engaging with clients in ways that are compassionate,supportive, and sincere. This position is Friday and Saturday from10:00 pm - 6:00 am.

Reporting Relationship

The Crisis Support Staff reports to the Shelter Manager.

The Crisis Support Staff has no supervisory responsibilities.

Responsibilities and Essential Functions

• Conducts intake of domestic violence clients; handles crisis lineand documents crisis calls.
• Conducts lethality screen and safety plan with all victims atintake or on crisis call.
• Maintains security of client entrance of building, monitorssecurity system.
• Provides the initial orientation for clients entering the programand goes over policies and rules.
• Packs rooms of those clients who have left personal belongingsbehind; assures proper inventory, storage and labeling.
• Monitors client laundry, ironing and room cleaning activities;does laundry on an as-needed basis.
• Maintains linen closet and pantry in an orderly manner.
• Monitors clients’ assigned chores and ensures they are completed.
• Maintains open communication with case managers and other programstaff to ensure important client information is shared as appropriate.
• Circulates on first and second floors, interacts with clients andreports issues to clients’ Case Manager, when appropriate.
• Resolves client problems when necessary.
• Informs supervisor when toiletries inventory is low.
• Enters information in log book at front desk and in Crisis Supportoffice as appropriate.
• Supervises meal and snack activities in the cafeteria; providesnecessary tracking for Child & Adult Care Food Program (CACFP)grant activities and complies with reporting forms.
• Sets up breakfast items in cafeteria, serves food and milk to allchildren and records their participation.
• Maintains accurate room roster.
• Conduct urine drug screens and breathalyzers with clients whenasked by counselors/advocates.
• Conduct daily room checks to ensure rooms are in a clean, safe,and sanitary condition.
• Answers residential phone lines and takes accurate messages as necessary.
• Greets persons coming to YWCA, answers questions about programs,and gives directions when requested; maintains complete familiaritywith all programs, services and schedules of the YWCA
• Distributes client mail.
• Assists residents with minor problems and emergencies; keeps dailylog of events as they occur.
• Maintains custody of medication for all residents and ensures allmedication taken is logged.
• Reports any suspected child abuse immediately tomanager/supervisor on duty.
• Serves as a positive role model for clients.
• Participates in regular staff meetings and trainings.
• Performs other duties as assigned.
• Calls on-call supervisor with necessary guidance and change ofschedule changes.

Experience and Skills:

1. Education and Experience

• High school diploma/GED required. Associates/Bachelor’s Degree preferred.
• Experience working with women and children in a social servicesetting desirable.

2. Knowledge and Ability

• Ability to work well with people and make decisions in emergency situations.
• Ability to maintain accurate records.
• Ability to work as part of a team.
• Ability to follow instructions and complete assignments.
• Ability to assess client needs and well-being.
• Knowledge of women’s issues.
• Climbing, stooping, kneeling, reaching, standing, walking,talking, hearing, repetitive motions (of hands, wrist, and fingers),moderate lifting and carrying (up to twenty lbs).
• Full range of body motion including manual and finger dexterityand eye-hand coordination.
• Ability to sit at a computer work station for extended periods of time.
• Occasional need to stand for long periods of time.
• Ability to focus on detail and accuracy.
• Ability to handle environmental conditions inside and outside.
• Occasional high stress may be experienced in dealing with clients,staff and volunteers.

If you are having difficulties with the application process, please click here