Full Time_ ServiceNow Engineer_ Birmingham, Alabama

ShineBask Technologies LLC; Alabama; On-site; USD 90,000 - 130,000; Full time

Job summary

ShineBask Technologies LLC seeks a skilled ServiceNow Engineer to design, develop, configure, customize, integrate, and maintain the ServiceNow platform in a US-based role. The candidate will translate business requirements into technical solutions, develop automated workflows, and support platform upgrades with a focus on reliability.

Responsibilities include incident management, change management, API development, and platform enhancements while collaborating with analysts and IT teams.

Qualifications

• Hands-on ServiceNow engineering, development, configuration, or administration.
• Experience designing and implementing ServiceNow workflows and automated processes.
• Practical experience with Incident Management and service-request fulfillment.
• Experience with ServiceNow platform upgrades and maintenance.
• Knowledge of regression testing and platform validation.
• Experience developing or troubleshooting APIs and system integrations.
• Understanding of ServiceNow architecture and platform capabilities.
• Ability to translate functional requirements into technical solutions.
• Strong scripting, debugging, and problem-solving skills.
• Excellent communication and collaboration skills.

Responsibilities

• Design, develop, configure, customize, and administer the ServiceNow platform.
• Translate business requirements into technical solutions, workflows, and platform enhancements.
• Develop automated workflows, task flows, and service-request fulfillment processes.
• Configure and support Incident Management and related IT service management capabilities.
• Evaluate and implement Change Management functionality as needed.
• Develop, maintain, and troubleshoot APIs, integrations, scripts, and customizations.
• Support ServiceNow platform upgrades, including planning, testing, troubleshooting, and deployment.
• Coordinate and execute regression testing to ensure platform stability and functionality.
• Review technical architecture and recommend scalable solutions.
• Customize platform interfaces, portals, and user experiences as required.
• Collaborate with business analysts, infrastructure teams, support personnel, and testing teams.
• Establish technical standards, development practices, and platform documentation.
• Identify opportunities to improve automation, performance, usability, and operational efficiency.

Skills

Hands-on ServiceNow

Problem solving

Communication

Independent work

Education

Bachelor's degree

Tools

ServiceNow

APIs

Workflow automation

Job description

Start Date: As soon as possible

Job Overview

We are seeking a skilled ServiceNow Engineer to design, develop, configure, customize, integrate, and maintain the ServiceNow platform. The ideal candidate will have hands‑on experience with ServiceNow development, workflow automation, integrations, and platform administration.

This role involves translating business requirements into technical solutions, developing automated workflows, supporting platform upgrades, and improving system functionality. The successful candidate will work closely with business analysts and technical teams to deliver scalable, reliable, and efficient ServiceNow solutions.

Key Responsibilities

• Design, develop, configure, customize, and administer the ServiceNow platform.
• Translate business requirements into technical solutions, workflows, and platform enhancements.
• Develop automated workflows, task flows, and service-request fulfillment processes.
• Configure and support Incident Management and related IT service management capabilities.
• Evaluate and implement Change Management functionality as needed.
• Develop, maintain, and troubleshoot APIs, integrations, scripts, and customizations.
• Support ServiceNow platform upgrades, including planning, testing, troubleshooting, and deployment.
• Coordinate and execute regression testing to ensure platform stability and functionality.
• Review technical architecture and recommend scalable solutions.
• Customize platform interfaces, portals, and user experiences as required.
• Collaborate with business analysts, infrastructure teams, support personnel, and testing teams.
• Establish technical standards, development practices, and platform documentation.
• Identify opportunities to improve automation, performance, usability, and operational efficiency.

Required Qualifications

• Hands‑on experience in ServiceNow engineering, development, configuration, or administration.
• Experience designing and implementing ServiceNow workflows and automated processes.
• Practical experience with Incident Management and service‑request fulfillment.
• Experience with ServiceNow platform upgrades and maintenance.
• Knowledge of regression testing and platform validation.
• Experience developing or troubleshooting APIs and system integrations.
• Understanding of ServiceNow architecture and platform capabilities.
• Ability to translate functional requirements into technical solutions.
• Strong scripting, debugging, and problem‑solving skills.
• Excellent communication and collaboration skills.
• Ability to work independently and manage technical responsibilities effectively.

Preferred Qualifications

• Experience with Service Catalog, Request Management, and Change Management.
• Experience customizing ServiceNow portals, interfaces, and branding.
• Knowledge of ServiceNow scripting and application development.
• Experience establishing or migrating to a new ServiceNow instance.
• Experience developing automated access requests, equipment provisioning, or similar workflows.
• Experience establishing technical governance and development standards.
• ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Application Developer (CAD).

Education

• Bachelor's degree preferred.

Ideal Candidate Profile

The ideal candidate is a hands‑on technical professional who enjoys building, customizing, and improving enterprise platforms. They should demonstrate strong ownership, analytical thinking, adaptability, and the ability to collaborate with business and technical stakeholders to deliver effective solutions.

This position offers the opportunity to contribute to platform development, workflow automation, system integrations, and continuous improvement initiatives within a collaborative technical environment.