Full-Time Self-Storage Assistant Manager (Pasadena, CA)

Carlo Inc.; Pasadena (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Bonus program

PTO

Training & development

Career advancement

Job summary

Arroyo Parkway Self Storage in Pasadena, CA is hiring a Full-Time Self-Storage Assistant Manager to lead on-site operations, handle daily financials, and oversee customer accounts with a focus on strong service.

You will greet tenants, conduct tours, process move-ins/move-outs, upsell moving supplies, and coordinate security checks and light maintenance while supporting the Facility Manager, with weekend shifts and a proactive approach.

Qualifications

• Minimum 2 years in self-storage, retail sales, or hospitality management.
• Flexibility to work 5 days per week, including mandatory weekend shifts.
• Valid driver’s license and reliable transportation.
• Willingness to undergo background, credit checks and drug screening.
• High-energy, strong time-management skills and a sense of humor.

Responsibilities

• Greet tenants, run tours, and convert inquiries into leases.
• Upsell moving supplies and explain facility features to customers.
• Process move-ins/move-outs and manage billing inquiries.
• Handle daily cash drawer, deposits, and petty cash under supervision.
• Perform security checks and assist with on-site maintenance and cleaning.

Skills

Customer service

Sales

Hospitality management

Bilingual

Time management

SiteLink

OpenTech

Microsoft Office

Tools

SiteLink

OpenTech

Microsoft Office

Job description

Job Title: Full-Time Self-Storage Assistant Manager
Location: Pasadena, CA (In-Person)
Position Type: Full-Time (40 hours/week)
Compensation: $21.00 - $23.00 per hour (Based on experience)

About Arroyo Parkway Self Storage

Arroyo Parkway Self Storage is a historical landmark in the bustling city of Pasadena. We are a family business that has been building, owning, and managing self-storage facilities for over forty years. We strive to provide all of our customers with a professional and pleasant storage experience. When you visit us, you can expect to find a clean facility, courteous staff, and an unmatched 5-star customer service experience. As a premier mega-facility boasting over 1,300 individual storage units, our unique property features amenities including convenient parking lot access, smooth elevator transit, interior units, and heavy-duty flatbed carts to make moving easy for our tenants.

We are seeking a motivated, dependable, and energetic Assistant Manager to join our close-knit team and help us carry forward this forty-year tradition of excellence.

Position Summary

As an Assistant Manager, you will support all day-to-day operations under the guidance of the Facility Manager and Regional Supervisor. You will be the key leader on-site—handling financial transactions, managing customer accounts, and maintaining the facility's physical appeal. You must be comfortable and proactive working both behind the desk and out on the property.

Sales & Front Office Administration

• Leasing & Customer Service: Greet prospective tenants with high energy. Answer inbound phone calls, website inquiries, and Yelp messages. Turn inquiries into on-site tours and completed lease agreements.
• Solution-Based Selling: Learn our facility dimensions and amenities including our facility layout, elevator access, interior units, and flatbed moving carts—to recommend optimal storage solutions. Actively upsell moving supplies (boxes, tape, locks).
• Account Management: Complete digital data entry for move-ins and move-outs. Manage customer accounts, address billing inquiries, and collect late payments.
• Financial Oversight: Open and close the cash drawer daily. Verify balances, manage petty cash, process credits/fee waivers under supervision, and handle regular bank deposits and post office runs.
• Delinquency Control: Conduct collection calls, send out payment reminders, and meticulously prepare tenant files for regularly scheduled storage auctions.

Facility Care & Maintenance

• Daily Cleaning: Maintain a pristine, 5-star appearance by cleaning offices, restrooms, buildings, windows, and vacant units daily.
• Property Inspections: Perform daily lock checks and facility walk-throughs to ensure total property security, gate compliance, and unit readiness.
• Light Maintenance: Keep the curb appeal high by performing light manual labor on grounds, reporting larger maintenance issues to the Manager, and supervising scheduled vendors.

Strategic Operations & Multi-Site Support

• Competitor Marketing: Conduct twice-monthly market surveys and complete internal audits. Market surveys require traveling to local competitors in person to audit their pricing, specials, and amenities.
• Multi-Site Coverage: Maintain reliable transportation to step in and provide operational coverage at neighboring storage locations when required.
• Revenue Goals: Actively participate in annual revenue goal meetings that directly impact your performance bonus.

Physical Demands & Environment

• Lifting & Pulling: Ability to safely lift, push, pull, and carry up to 50 lbs. on a regular basis, including handling the tension and resistance of heavy roll-up storage doors.
• Mobility: Ability to walk the property frequently, stand for extended periods, and climb stairs across multiple floors (3–4 stories) daily.

Qualifications & Requirements

Required:

• Experience: Minimum of two (2) years in self-storage, retail sales, or hospitality management.
• Schedule: Flexibility to work 5 days per week, including mandatory weekend shifts.
• Shift Availability: Open to standard rotating 8-hour shifts (ranging from 7:00 AM – 4:00 PM to 10:00 AM – 7:00 PM).
• Days Off: Enjoy two consecutive days off each week.
• Mobility: Valid driver’s license, clean driving record, and reliable personal transportation to handle bank deposits and multi-site coverage.
• Background Check: Willingness to undergo a pre-employment background check, credit check, and drug screening.
• Attributes: High-energy personality, exceptional time-management skills, and a sense of humor.

Preferred:

• Software: Experience with SiteLink and OpenTech software.
• Technical Skills: Basic proficiency in Microsoft Office (Outlook, Word, Excel, Calendar).
• Languages: Bilingual fluency is a highly valued plus.

Benefits & Perks

• Immediate enrollment in our facility Bonus Program.
• Paid Time Off (PTO) and Vacation – Provided to ensure a healthy work-life balance.
• Training and Development: Access to internal training, seminars, and annual performance reviews to support your career growth.
• Career Advancement Opportunities: Your growth is our growth – many of our team members have advanced into leadership roles.

Department: Self-Storage
This is a full time position