Full-Time Security Dispatcher | Critical Response

Allied Universal; Milpitas (CA); On-site; USD 74,390,000 - 90,922,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Retirement savings plan

Perks Program discounts

Job summary

Allied Universal, North America’s leading security and facility services company, is hiring a Security Officer Full Time Radio Dispatcher in Milpitas, CA. The role involves coordinating communications, monitoring activity, and documenting incidents at a logistics and distribution site.

You will provide customer service to clients, drivers, visitors, and delivery personnel, while maintaining professional logs and responding to incidents in a calm, solution-oriented manner.

Qualifications

• One year of security-related experience.
• State, county, or city-issued security license preferred.
• A guard card or license is preferred.
• CPR and First Aid certification is preferred.

Responsibilities

• Provide customer service to clients, drivers, visitors, and delivery personnel by carrying out site-specific procedures, access protocols, and emergency response activities at a logistics and distribution location.
• Receive and coordinate incoming calls, radio traffic, and dispatch requests; communicate relevant information to appropriate personnel in a clear, professional, and timely manner.
• Monitor access points, vehicle activity, delivery schedules, and/or alarm and camera systems; document observations and report unusual activity according to site procedures.
• Maintain accurate dispatch logs, incident reports, visitor records, and other required documentation using site-provided systems and tools.
• Respond to incidents and critical situations in a calm, problem-solving manner, notifying appropriate site contacts and/or emergency responders as directed by established procedures.

Skills

Customer service

Communication

Calm under pressure

Teamwork

Education

High school diploma or equivalent

Tools

Dispatch software

Surveillance systems

Job description

Allied Universal, North America’s leading security and facility services company, is hiring a Security Officer Full Time Radio Dispatcher in Milpitas, CA. The role involves coordinating communications, monitoring activity, and documenting incidents at a logistics and distribution site.

You will provide customer service to clients, drivers, visitors, and delivery personnel, while maintaining professional logs and responding to incidents in a calm, solution-oriented manner.