Full Time Sales Team Leader - Knoxville, TN

James Avery Artisan Jewelry; Knoxville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Retail Store Leader to join their new location in Knoxville. In this dynamic role, you will assist in managing store operations, providing exceptional customer service, and leading a team of associates. Your responsibilities will include supervising daily activities, ensuring compliance with retail policies, and fostering a positive shopping experience for guests. This is an exciting opportunity to be part of a team that values integrity, teamwork, and customer satisfaction. If you have a passion for retail and leadership, this position is perfect for you.

Qualifications

• 1+ years of retail or customer service experience preferred.
• Previous supervisory experience is a plus.

Responsibilities

• Assist Store Management with in-store supervision and leadership.
• Provide exceptional customer service and resolve guest issues.
• Monitor associates' guest service levels and provide feedback.

Skills

Customer Service

Leadership

Retail Management

Inventory Management

Communication Skills

Education

High School Degree

Tools

Retail POS Systems

Polish Motor

Ultrasonic Unit

Job description

JOB SUMMARY

Assists Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Displays the highest level of customer service in all areas. This position will function as a front line member of the Retail Store Leadership Team at our NEW STORE coming to West Town Mall in Knoxville, TN.

WHAT YOU WILL BE DOING:

• Greets and assists guests in selection and purchase of merchandise.
• Resolves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Monitors and approves guest's returns in accordance with retail policies.
• Monitors associates guest service levels; provides feedback as needed.
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
• Prepare and review supply order from the JAC warehouse, and prepare orders for other items through the applicable purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales. Coordinates regular associate training and/or seasonal associate training. Delegates assignments to Associates.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines. Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures. Notifies the appropriate retail and corporate teams when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team building activities.
• Monitors product trends and changes in retail and communicates to District Manager.

Product Care:

• Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultrasonic unit, small tools, and related chemicals to complete in-store services. Able to train staff to operate all service area equipment and small tools.
• Ensures product care services meet/exceed operational standards.

Visual Merchandising:

• Perform staging, setup, maintenance, and replacement of display items using the visual merchandising guide parameters.
• Assist store management in maintaining company standards for overall store presentation.

Additional responsibilities include processing employee purchases, ensuring security procedures, reviewing and creating employee schedules, demonstrating strong communication skills, multitasking in a fast-paced environment, adhering to safety regulations, and following all company policies. The job description outlines that management retains the right to assign or reassign duties at any time, emphasizing the importance of competence, customer service, integrity, and teamwork.

OTHER DUTIES:

• Assume lead role in absence of other leadership team members.
• Builds and maintains effective relationships with stakeholders.
• Collaborates with teams to build trust and credibility.
• Assist in other areas as assigned by supervisor.

WHAT YOU WILL NEED:

• High school degree or equivalent with a minimum of 1-year retail or customer service experience preferred or equivalent education/experience. Previous supervisory experience is preferred.
• Pass a background check and drug screening as per company standards before starting.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.