Part Time Sales Team Leader - Knoxville, TN

James Avery Artisan Jewelry; Knoxville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Retail Store Leadership Team in Knoxville. This role focuses on providing exceptional customer service, leading a team, and ensuring store operations run smoothly. You will be responsible for supervising staff, assisting customers, and maintaining high presentation standards. If you have a passion for retail and leadership, this is a fantastic opportunity to grow your career in a supportive environment that values teamwork and customer satisfaction.

Qualifications

• Retail or customer service experience preferred.
• Supervisory experience is a plus.

Responsibilities

• Assist Store Management with in-store supervision and leadership.
• Provide exceptional customer service and resolve guest issues.
• Train associates and monitor guest service levels.

Skills

Customer Service

Leadership

Communication

Organizational Skills

Multitasking

Education

High School Diploma

Job description

JOB SUMMARY

Assists Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Displays the highest level of customer service in all areas. This position will function as a front line member of the Retail Store Leadership Team at our NEW STORE coming to West Town Mall in Knoxville, TN.

Responsibilities include:

• Greeting and assisting guests in selection and purchase of merchandise.
• Resolving guest issues effectively.
• Keeping supervisor informed of product, guest, and personnel issues.
• Monitoring and approving guest returns in accordance with retail policies.
• Monitoring associates' guest service levels and providing feedback.
• Utilizing GUESTS program when interacting with guests and handling guest owned jewelry.
• Preparing and reviewing supply orders from the JAC warehouse and other channels.
• Performing leadership duties for store opening and closing.
• Providing leadership and training to associates, including regular and seasonal training, and delegating assignments.
• Assisting in inventory processes, including cycle counts, adjustments, shipping, and receiving.
• Participating in store meetings and company events.
• Developing team-building activities.
• Monitoring product trends and communicating changes to District Manager.

Product Care

• Training to operate all service equipment and training staff accordingly.
• Ensuring product care services meet operational standards.

Visual Merchandising

• Performing staging, setup, maintenance, and replacement of display items.
• Maintaining store presentation standards.

Additional duties include processing employee purchases, ensuring security procedures, reviewing schedules, and ensuring safety and company policies are followed. The role requires strong communication, organizational skills, multitasking, and adherence to safety regulations.

OTHER DUTIES

• Leading in absence of other leadership.
• Building relationships with stakeholders.
• Collaborating across teams.
• Assisting in other areas as assigned.

WHAT YOU WILL NEED

• High school diploma or equivalent; retail or customer service experience preferred; supervisory experience is a plus.
• Passing a background check and drug screening.

Equal Opportunity Employer. Applicants will be notified of rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.