Full-time Sales Associate, South Coast Plaza -- Costa Mesa, CA

Capri Holdings Limited; California; On-site; USD 30,000 - 48,000; Full time

Job summary

Capri Holdings Limited is seeking a proactive Sales Associate for its luxury retail environment in the United States. You will engage clients in-store and virtually, representing the brand with enthusiasm while upholding service standards and product knowledge.

You will also handle key-holder duties, manage client books, assist with inventory tasks, and support back-of-house activities to maintain smooth operations and achieved sales targets.

Qualifications

• Experience in luxury retail preferred.
• Excellent communication and interpersonal skills.
• Ability to meet and exceed sales targets while maintaining high service standards.

Responsibilities

• Represent the brand through in-store and virtual client interactions.
• Fulfill key-holder responsibilities including store opening/closing, cash handling, and financial accountability.
• Maintain high product knowledge and ensure top customer service standards.
• Assist clients in selections, manage client book, and support shipping/receiving and inventory tasks.
• Maintain visual standards and ensure back-of-house activities run smoothly.

Skills

Customer service

Sales targets

Cash handling

Product knowledge

Brand ambassador

Communication skills

Tools

POS system

Register systems

Job description

Role and ResponsibilitiesRepresent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the communityFulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)Maintain a high level of product knowledgeProvide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all timesSales standardsCash wrap standardsClient book managementInventory managementCustomer and After Sales serviceHelp clients make selections and assist in the try-on processEnsure compliance with all company policies, procedures and directivesAttendance / Reporting for Work (Ulti-Pro) – clocking in and outNavigating through UltiPro PortalUniform and Grooming StandardsLunch and Afternoon BreaksLockersOrganization at the workplaceRequests for Time Off: Benefits - Sick Days, Vacation Days, Personal Days / Schedule RequestsEnd-of-Day Procedures (i.e. bag checks)Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:Phone calls and emailsThank you lettersShipping merchandise out-of-townMaintain high productivity (consistently achieve and where possible, exceed monthly sales targets)Proactively identify and pursue opportunities to achieve financial targets and increase salesAssist with inventory and special projects as neededAssociates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasksEnsure visual standards are maintained at all timesUnderstand the terminology associated with Jimmy Choo shoes and accessoriesBe proficient with the register system(s)Merchandise product—The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail] compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.Compensation Range:Local Minimum Wage up to 0.00 USD