Full-Time Retail Associate | Donor & Customer Champion

Goodwill Industries of the Chesapeake, Inc; Glen Burnie (MD); On-site; USD 29,000 - 42,000; Full time

Job summary

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support. This hands-on, team-based role is ideal for someone who enjoys variety, staying active, and making a positive impact in the community.

Responsibilities include greeting customers and donors, processing donations, pricing and tagging goods, stocking the floor, handling transactions, and supporting

Qualifications

• High school diploma or equivalent preferred.
• Customer service, retail, or material handling experience preferred.
• Ability to follow instructions and work with frequent interruptions.
• Strong communication and teamwork skills.
• Dependable, adaptable, and service-oriented.
• Forklift operation may be required at some locations (certification provided within 30 days).
• Must be able to read clothing tags and labels in English.

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner.
• Help donors unload items, issue donation receipts, and maintain accurate records.
• Support merchandise production by sorting, pricing, and tagging goods.
• Stock and maintain organized sales floor and backroom areas.
• Operate a cash register and POS system accurately.
• Assist with daily opening, closing, and recovery tasks.
• Support fundraising initiatives and uphold Goodwill’s mission.
• Follow safety, cleanliness, and housekeeping standards.

Skills

Customer service

Teamwork

Communication

Dependable

Read English tags

Education

High school diploma or equivalent

Job description

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support. This hands-on, team-based role is ideal for someone who enjoys variety, staying active, and making a positive impact in the community.

Responsibilities include greeting customers and donors, processing donations, pricing and tagging goods, stocking the floor, handling transactions, and supporting