Retail & Donations Associate: Customer Service & Merchandising

GOODWILL IND OF THE CHESAPEAKE INC; Baltimore (MD); On-site; USD 30,000 - 36,000; Full time

Job summary

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support.

This hands-on, team-based role welcomes individuals who enjoy variety, staying active, and making a positive impact in their community. Full-time hours with weekend availability are required.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, retail, or material handling experience preferred.
• Ability to follow instructions and work with frequent interruptions.
• Strong communication and teamwork skills.
• Dependable, adaptable, and service-oriented.
• Some locations may require forklift operation (certification provided if needed within 30 days of hire).
• Must be able to read clothing tags and labels in English.

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner.
• Help donors unload items, issue donation receipts, and maintain accurate records.
• Support merchandise production by sorting, pricing, and tagging goods.
• Stock and maintain organized sales floor and backroom areas.
• Operate a cash register and POS system accurately.
• Assist with daily opening, closing, and recovery tasks.
• Support fundraising initiatives and uphold Goodwill’s mission.
• Follow safety, cleanliness, and housekeeping standards.

Skills

Customer service

Retail experience

Material handling

Communication

Teamwork

Forklift operation

Reading tags/labels in English

Education

High school diploma or equivalent

Tools

POS system

Job description

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support.

This hands-on, team-based role welcomes individuals who enjoy variety, staying active, and making a positive impact in their community. Full-time hours with weekend availability are required.