Impactful Retail Associate: Customer Service & Donations

GOODWILL IND OF THE CHESAPEAKE INC; Baltimore (MD); On-site; USD 26,000 - 36,000; Full time

Job summary

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations including customer service, donation intake, merchandise processing, and sales floor support.

This hands-on, team-based role is ideal for someone who enjoys variety, staying active, and making a positive impact in the community. Full-time hours with weekend availability (Sat/Sun) are required.

Qualifications

• Customer service or retail experience preferred.
• Teamwork and communication skills encouraged.
• Ability to follow instructions and adapt to interruptions.

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner.
• Handle donation intake, issue receipts, and maintain records.
• Sort, price, and tag merchandise to support merchandising.
• Stock and maintain organized sales floor and backroom areas.
• Operate cash register and POS with accuracy.
• Assist with opening, closing and daily recovery tasks.
• Support fundraising initiatives and uphold Goodwill’s mission.
• Maintain safety, cleanliness, and housekeeping standards.

Skills

Customer service

Teamwork

Strong communication

Dependable

Adaptable

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations including customer service, donation intake, merchandise processing, and sales floor support.

This hands-on, team-based role is ideal for someone who enjoys variety, staying active, and making a positive impact in the community. Full-time hours with weekend availability (Sat/Sun) are required.