Retail Associate - Donation & Sales Floor

Goodwill Industries of the Chesapeake, Inc; Columbia (MD); On-site; USD 18,000 - 26,000; Full time

Job summary

Goodwill Industries of the Chesapeake, Inc. is seeking a Retail Associate to support daily store operations, assist customers and donors, and help maintain a clean, organized sales floor.

The role involves unloading items, issuing receipts, sorting and pricing goods, and operating a POS system. Full-time hours with weekend work and flexible shifts are required, with a focus on teamwork and community impact.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, retail, or material handling experience preferred.
• Ability to follow instructions and work with frequent interruptions.
• Strong communication and teamwork skills.
• Dependable, adaptable, and service-oriented.
• Some locations may require forklift operation (certification provided if needed within 30 days of hire).
• Must be able to read clothing tags and labels in English.

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner.
• Help donors unload items, issue donation receipts, and maintain accurate records.
• Support merchandise production by sorting, pricing, and tagging goods.
• Stock and maintain organized sales floor and backroom areas.
• Operate a cash register and POS system accurately.
• Assist with daily opening, closing, and recovery tasks.
• Support fundraising initiatives and uphold Goodwill’s mission.
• Follow safety, cleanliness, and housekeeping standards.

Skills

Customer service

Teamwork

Communication

Retail operations

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Join Goodwill Industries of the Chesapeake as a Retail Associate, supporting daily store operations while helping advance programs that benefit the local community. Responsibilities include customer service, donation support, and sales floor assistance. This role combines active work with meaningful community impact.

What You’ll Do

• Greet and assist customers and donors in a professional, friendly manner
• Help donors unload items, issue donation receipts, and maintain accurate records
• Support merchandise production by sorting, pricing, and tagging goods
• Stock and maintain organized sales floor and backroom areas
• Operate a cash register and POS system accurately
• Assist with daily opening, closing, and recovery tasks
• Support fundraising initiatives and uphold Goodwill’s mission
• Follow safety, cleanliness, and housekeeping standards

Schedule & Availability

• Full-time hours
• Weekend availability (Saturday and Sunday) is required
• Ability to work flexible shifts, including evenings and holidays
• Reliable transportation required for each scheduled shift

What We’re Looking For

• High school diploma or equivalent preferred
• Customer service, retail, or material handling experience preferred
• Ability to follow instructions and work with frequent interruptions
• Strong communication and teamwork skills
• Dependable, adaptable, and service-oriented
• Some locations may require forklift operation (certification provided if needed within 30 days of hire)
• Must be able to read clothing tags and labels in English

Physical Requirements

• Lift up to 50 lbs (frequent lifting up to 25 lbs)
• Stand, walk, bend, reach, and use hands throughout shift
• Medium physical demand work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers competitive pay, growth opportunities, and the chance to support programs that strengthen our local community.

Salary Range: $16.00 To $16.00 Hourly