Donation & Sales Floor Associate — Retail Impact

Goodwill Industries of the Chesapeake, Inc; Columbia (MD); On-site; USD 18,000 - 26,000; Full time

Job summary

Goodwill Industries of the Chesapeake, Inc. is seeking a Retail Associate to support daily store operations, assist customers and donors, and help maintain a clean, organized sales floor.

The role involves unloading items, issuing receipts, sorting and pricing goods, and operating a POS system. Full-time hours with weekend work and flexible shifts are required, with a focus on teamwork and community impact.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, retail, or material handling experience preferred.
• Ability to follow instructions and work with frequent interruptions.
• Strong communication and teamwork skills.
• Dependable, adaptable, and service-oriented.
• Some locations may require forklift operation (certification provided if needed within 30 days of hire).
• Must be able to read clothing tags and labels in English.

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner.
• Help donors unload items, issue donation receipts, and maintain accurate records.
• Support merchandise production by sorting, pricing, and tagging goods.
• Stock and maintain organized sales floor and backroom areas.
• Operate a cash register and POS system accurately.
• Assist with daily opening, closing, and recovery tasks.
• Support fundraising initiatives and uphold Goodwill’s mission.
• Follow safety, cleanliness, and housekeeping standards.

Skills

Customer service

Teamwork

Communication

Retail operations

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Goodwill Industries of the Chesapeake, Inc. is seeking a Retail Associate to support daily store operations, assist customers and donors, and help maintain a clean, organized sales floor.

The role involves unloading items, issuing receipts, sorting and pricing goods, and operating a POS system. Full-time hours with weekend work and flexible shifts are required, with a focus on teamwork and community impact.