Full-Time Remote Call Center Representative

Lensa; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking full-time remote Call Center Representatives to support customer service and technical support. Ideal candidates are motivated and dedicated, with strong communication skills. This entry-level role offers industry-leading training and opportunities for advancement.

Benefits

Paid Time Off

Health benefits

Retirement savings options

Disability and life insurance

Paid training

Qualifications

• Must be 18+ years old.
• Reliable with good attendance and punctuality.
• Ability to troubleshoot and follow up on issues.

Responsibilities

• Handle inbound calls and troubleshoot basic technical issues.
• Achieve first call resolution through problem-solving.
• Interact with customers to resolve support issues.

Skills

Communication

Problem Solving

Teamwork

Customer Service Orientation

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Full-Time Remote Call Center Representative

Lensa is the leading career site for job seekers at every stage of their career. Our client, Mass Markets, is seeking professionals. Apply via Lensa today!

Position Overview

ENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (NOVA SCOTIA)

We are looking for full-time customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, and build strong relationships with customers while professionally representing some of the most recognizable brands in the world.

Schedules vary by site and project; however, we can usually find something that works for everyone. This is a great opportunity to start your career with our growing team, supported by industry-leading training and many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

What does a Work at Home Contact Center Representative do?

This position supports customer service, technical support, and sales interactions. You will interact with hundreds of customers weekly across the country to resolve support issues, promote products and services, and ensure a top-tier customer experience. Success in this role requires confidence, engagement, teamwork, and a positive attitude.

Responsibilities include:

• Listening to customers, understanding needs, and resolving issues
• Using systems and technology for account management
• Recognizing sales opportunities and applying sales skills to upgrade
• Explaining products and processes to customers
• Escalating customer dissatisfaction appropriately
• Achieving first call resolution through problem-solving and call handling

Candidate Qualifications

Wondering if you're a good fit?

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates are motivated, energetic, and dedicated.

Qualifications include:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow up on issues
• Conflict resolution, problem-solving, negotiation skills
• Customer service orientation (empathetic, responsive, patient)
• Multi-tasking and self-management skills
• Strong teamwork and customer focus
• Ability to thrive in a fast-paced, changing environment
• Interpersonal skills and relationship-building ability

Compensation Details

We value your contributions with competitive pay and benefits. Starting pay is experience-based, with various benefits and incentives, including:

• Paid Time Off and holidays
• Incentives and rewards, including cash bonuses and prizes
• Health benefits after 30-90 days, depending on location
• Retirement savings options
• Disability and life insurance
• Career growth opportunities
• Paid training and a fun, engaging environment
• Casual dress code

Our benefits are tailored to fit diverse needs across locations, emphasizing effort recognition and growth.

If you're ready to join a company that values your contributions, apply today!

Physical Requirements

This role is largely sedentary, requiring long periods of sitting/standing, computer and phone use, and occasional movement or lifting up to 40 pounds.

Conditions of Employment

• Must be authorized to work in the job's country
• Willing to submit background/security checks and drug screening as required

Reasonable Accommodation

We provide accommodations per ADA guidelines. Contact HR if needed.

Equal Opportunity Employer

We celebrate diversity and do not discriminate based on any protected characteristic. All employment decisions are merit-based.

About MCI

MCI offers industry-leading solutions in CX and DX, including business process outsourcing, IT services, and more. Recognized as a fast-growing company, MCI employs over 10,000 people across various locations, providing innovative services to a diverse client base.

This description provides a general overview and is not exhaustive. Duties and responsibilities may change, and employment can be terminated at any time.

ID2022-30095

Updated: 3/6/2025