Full-Time Remote Call Center Representative

Talentify.io; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team in a fun and engaging work environment where your skills in customer service and technical support will shine. This opportunity offers starting compensation based on experience, with ample growth potential in a supportive culture. Enjoy paid time off, health benefits, and a casual dress code while you help customers resolve their issues and build lasting relationships. If you thrive in fast-paced settings and are eager to advance your career, this role is perfect for you!

Benefits

Paid Time Off (PTO)

Paid Holidays

Incentives & Rewards Program

Comprehensive Health Benefits

Career Advancement Opportunities

Casual Dress Code

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent organizational and communication skills required.

Responsibilities

• Handle inbound calls and troubleshoot basic technical issues.
• Build strong relationships with customers while providing exceptional service.

Skills

Organizational Skills

Written Communication

Oral Communication

Typing Skills

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Starting compensation based on experience with opportunities for growth
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Incentives & Rewards program with cash bonuses and prizes
- Comprehensive health benefits available after 90 days
- Career advancement opportunities within a supportive team-oriented culture
- Fun and engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Handle inbound calls and troubleshoot basic technical issues for customers
- Build strong relationships with customers while providing exceptional service
- Identify sales opportunities and apply sales skills to promote products and services
- Escalate customer dissatisfaction to the managerial team as necessary
- Ensure first call resolution through effective problem-solving and call management

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of Windows operating system

How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong aptitude for conflict resolution and negotiation
- Proven ability to thrive in a fast-paced environment
- Previous experience in a remote work setting

#BPO #CustomerService #RemoteWork #CareerGrowth #IncentivesAndRewards

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