Full-Time Pet Care Client Experience Specialist

Green Beagle Lodge; Pittsboro (NC); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Dental and Vision Benefits

401(k) with company match

Medical benefits after 6 months

Shared ownership program

Job summary

Green Beagle Lodge is seeking a Full-Time Client Care Representative to join our team in a fast-paced, pet‑centric environment. You will welcome clients and their dogs, schedule reservations, and manage client records while delivering outstanding service across in-person, phone, and email interactions.

The role requires excellent communication, a friendly demeanor, and the ability to multitask with dogs of varying sizes.

Qualifications

• Excellent communication and customer service skills.
• Friendly, outgoing, and professional demeanor.
• Strong organizational and multitasking abilities.
• Reliable, detail-oriented, and eager to learn.
• Comfortable working in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of dog health and behavior is a plus.
• Comfortable handling dogs of all sizes and temperaments.
• Passion for dogs and pet care is a huge plus!

Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Deliver exceptional customer service in person, over the phone, and via email.
• Schedule reservations and accurately manage client accounts.
• Check dogs in and out for daycare, boarding, grooming, and training services.
• Answer questions and educate clients about our services, policies, and recommendations.
• Maintain accurate records and ensure client information is up to date.
• Assist with retail sales and service recommendations.
• Help maintain a clean, organized, and welcoming lobby and front office.
• Work closely with the Pet Care, Grooming, and Training teams to ensure seamless communication.
• Handle behaviorally challenged dogs to support successful check-in and check-out experiences.

Skills

Communication

Customer Service

Professionalism

Organization

Multitasking

Reliability

Dog Handling

Team Player

Job description

Green Beagle Lodge is seeking a Full-Time Client Care Representative to join our team in a fast-paced, pet‑centric environment. You will welcome clients and their dogs, schedule reservations, and manage client records while delivering outstanding service across in-person, phone, and email interactions.

The role requires excellent communication, a friendly demeanor, and the ability to multitask with dogs of varying sizes.