Client Care Supervisor – Lead Pet Care Team

Digs Dog Care; Chapel Hill (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Dental and vision benefits

401(k) with company match

Medical benefits after 6 months

DigIn Shared Ownership Program

DayPlay discounts

Job summary

Green Beagle Lodge, part of Digs Dog Care, is seeking a Full-Time Client Care Supervisor to join our leadership team. This role is ideal for someone who enjoys building relationships, leading by example, and creating exceptional experiences for both pets and their people.

You will Lead the Client Care team, oversee daily operations, ensure top‑notch service in person, by phone, and by email, and collaborate with Grooming and Training teams.

Qualifications

• Clear demonstration of strong communication and interpersonal skills.
• Natural leadership abilities with a collaborative mindset.
• Confident multitasker who stays calm under pressure.
• Reliable, organized, and detail‑oriented.
• Previous customer service experience required.
• Previous supervisory or leadership experience preferred.
• Knowledge of dog health and behavior preferred.
• Comfortable working in a fast‑paced environment.
• Passion for dogs and pet care is a huge plus!

Responsibilities

• Lead and support the Client Care team during daily operations.
• Deliver exceptional customer service to clients in person, over the phone, and via email.
• Assist with daily shift operations, task delegation, and workflow management.
• Coach and support team members while fostering a positive work environment.
• Handle client concerns professionally, confidently, and with empathy.
• Ensure accurate reservations, account management, and client communications.
• Maintain cleanliness, organization, and presentation of the front lobby and workspaces.
• Collaborate with Pet Care, Grooming, and Training teams to ensure seamless operations.
• Handle behaviorally challenged dogs to support successful check‑in and check‑out experiences.
• Help maintain company policies, safety standards, and operational procedures.

Skills

Strong communication

Interpersonal skills

Leadership abilities

Multitasker

Reliable

Organized

Detail‑oriented

Customer service experience

Supervisory experience preferred

Dog health & behavior knowledge

Job description

Green Beagle Lodge, part of Digs Dog Care, is seeking a Full-Time Client Care Supervisor to join our leadership team. This role is ideal for someone who enjoys building relationships, leading by example, and creating exceptional experiences for both pets and their people.

You will Lead the Client Care team, oversee daily operations, ensure top‑notch service in person, by phone, and by email, and collaborate with Grooming and Training teams.