Full-Time Patient Registration Coordinator

New Season; Jacksonville (FL); In loco; USD 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

New Season is seeking a Patient Registration Coordinator I to be the first point of contact for greeting, registering, and scheduling patients in a healthcare setting.

You will help manage the facility's financial health by collecting patient responsibility, verifying insurance, and handling balances. A warm, compassionate approach is essential to serve a diverse patient population and contribute to patient success.

Competenze

• Experience greeting and registering patients and scheduling appointments.
• Familiarity with HIPAA and protecting patient information.
• Experience with insurance verification and patient billing is a plus.

Mansioni

• Obtain and validate insurance coverage and benefit details for new patients, plan updates, and changes in patient ID numbers to ensure payer compliance.
• Perform weekly and annual eligibility checks to verify active coverage status, including plan type and primary/secondary designation.
• Communicate patient financial obligations, including deductibles, co-insurance, copay, and out-of-pocket costs.
• Process patient payments in systems, maintain financial contracts, and update overdue balances to manage outstanding patient responsibilities.
• Act as the primary contact to facilitate effective communication with patients regarding benefits, authorizations, and financial responsibilities.
• Assist patients with grant applications by helping complete grant-related forms and entering data in grant portals as needed.
• Schedule patient appointments and arrange transportation for insured or grant-supported travel needs.
• Review daily/monthly reports to identify and correct missing/incorrect system information and ensure claim accuracy.
• Ensure submission of clean claims and reduce payer denials by adhering to policy and procedures.
• Perform special projects and other duties; use Excel/Google Sheets to communicate results.

Descrizione del lavoro

Job Summary

The Patient Registration Coordinator I is the first point of contact for greeting, registering, and scheduling patients in a healthcare setting. This position manages the financial health of the facility by collecting patient responsibility, accurately verifying insurance, and collecting balances. This position requires a warm and compassionate personality who enjoys working with a diverse patient population and is dedicated to patient success.

Description

The Patient Registration Coordinator I is the first point of contact for greeting, registering, and scheduling patients in a healthcare setting. This position manages the financial health of the facility by collecting patient responsibility, accurately verifying insurance, and collecting balances. This position requires a warm and compassionate personality who enjoys working with a diverse patient population and is dedicated to patient success.

Essential Functions

• Obtain and validate insurance coverage and benefit details for new patients, plan updates, and changes in patient ID numbers to ensure compliance with payer requirements.
• Perform weekly and annual eligibility checks to verify active coverage status, including plan type and primary/secondary insurance designation.
• Communicate patient financial obligations, including deductibles, co-insurance, copay, and out-of-pocket costs, to help patients understand their financial responsibilities.
• Process patient payments in systems, maintain financial contracts, and update overdue balances to manage outstanding patient responsibilities.
• Act as the primary contact to facilitate effective communication with patients and address any issues regarding benefits, authorizations, and patient financial responsibilities.
• Assist patients with grant applications by helping patients complete grant-related forms, perform coverage checks in Waystar, and enter and manage patient information in grant portals as needed.
• Schedule patient appointments and arrange transportation for patients with insurance-covered or grant-supported travel needs.
• Review daily and monthly reports to identify and correct missing or incorrect system information, reducing errors and ensuring claim accuracy.
• Ensure submission of clean claims and reduction in payer denials by adhering to both organizational and departmental policy and procedures.
• Perform special projects and other duties as needed. Assist with special projects by utilizing Excel/Google spreadsheets and communicate results.
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Other Duties as Assigned.

Supervisory Responsibilities

None.

Essential Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Or State Requirements

N/A