Patient Registration Coordinator

New Season; Richmond (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

New Season in Richmond, VA is seeking a Patient Registration Coordinator I to greet, register, and schedule patients while verifying insurance and collecting patient responsibilities. The role supports financial health by collecting balances and ensuring accurate eligibility.

The candidate should be warm, compassionate, and capable of handling diverse patient populations, with attention to accuracy and privacy in PHI handling per HIPAA standards.

Responsibilities

• Obtain and validate insurance coverage and benefit details for new patients, plan updates, and changes in patient ID numbers to ensure payer compliance.
• Perform weekly and annual eligibility checks to verify active coverage, plan type, and primary/secondary designations.
• Communicate patient financial obligations (deductibles, coinsurance, copay, balances) clearly to patients.
• Process patient payments, maintain financial contracts, and update overdue balances.
• Act as primary contact to facilitate communication with patients about benefits and responsibilities.
• Assist patients with grant applications, perform coverage checks in Waystar, and manage grant portal data.
• Schedule patient appointments and arrange transportation for insurance-covered or grant-supported travel needs.
• Review daily/monthly reports to correct missing/incorrect system information and reduce claim errors.
• Ensure submission of clean claims and reduce payer denials by following policies and procedures.
• Assist with special projects using Excel/Google Sheets and report results.
• Protect PHI per HIPAA standards.

Job description

Description

Job Summary:

The Patient Registration Coordinator I is the first point of contact for greeting, registering, and scheduling patients in a healthcare setting. This position manages the financial health of the facility by collecting patient responsibility, accurately verifying insurance, and collecting balances. This position requires a warm and compassionate personality who enjoys working with a diverse patient population and is dedicated to patient success.

Essential Functions:

• Obtain and validate insurance coverage and benefit details for new patients, plan updates, and changes in patient ID numbers to ensure compliance with payer requirements.
• Perform weekly and annual eligibility checks to verify active coverage status, including plan type and primary/secondary insurance designation.
• Communicate patient financial obligations, including deductibles, co-insurance, copay, and out-of-pocket costs, to help patients understand their financial responsibilities.
• Process patient payments in systems, maintain financial contracts, and update overdue balances to manage outstanding patient responsibilities.
• Act as the primary contact to facilitate effective communication with patients and address any issues regarding benefits, authorizations, and patient financial responsibilities.
• Assist patients with grant applications by helping patients complete grant-related forms, perform coverage checks in Waystar, and enter and manage patient information in grant portals as needed.
• Schedule patient appointments and arrange transportation for patients with insurance-covered or grant-supported travel needs.
• Review daily and monthly reports to identify and correct missing or incorrect system information, reducing errors and ensuring claim accuracy.
• Ensure submission of clean claims and reduction in payer denials by adhering to both organizational and departmental policy and procedures.
• Perform special projects and other duties as needed. Assist with special projects by utilizing Excel/Google spreadsheets and communicate results.
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Other Duties as Assigned.

Supervisory Responsibilities:

None.

Essential Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job or State Requirements

N/A