Full-time or Part-time Customer Service Associate at The UPS Store 6814 Irvine, CA

The UPS Store 6814; Irvine (CA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Employee Discounts

Sick Time

Uniforms Provided

Direct Deposit

Performance Bonus

Job summary

A leading package delivery service in Irvine, CA is seeking a Customer Service Associate to deliver excellent service to retail customers. Responsibilities include operating various equipment and managing customer inquiries. The ideal candidate will have retail experience, strong communication skills, and a good sense of humor. This role offers flexible full-time or part-time hours with benefits including employee discounts and performance bonuses. Apply now to join a friendly and dynamic team.

Qualifications

• Retail/customer service experience is essential for this role.
• Candidates must have a high school diploma or GED.
• Strong computer skills are necessary for operating point-of-sale devices.

Responsibilities

• Deliver outstanding customer service to walk-in customers and phone inquiries.
• Maintain a clean and safe working environment.
• Able to multitask and pay attention to detail.

Skills

Retail/customer service experience

Good communication and people skills

Strong computer skills

Strong verbal and written communication skills

Education

High school diploma or GED

Job description

Overview

Full-time or Part-time Customer Service Associate job at The UPS Store 6814. Irvine, CA. The Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for UPS and US Postal Service shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has some retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be self motivated and a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The candidate should have a good sense of humor and enjoy working with others. We have two locations for possible employment: Irvine or Newport Coast. Full Time or Part Time available. Please specify how many hours desired. Please specify desired location(s) and full time or part time.

COMPENSATION

$17.00 - $19.00 per hour D.O.Q.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment
• Able to multitask and pay attention to detail
• Able to stay organized and follow through and finish tasks.

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills.
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50+ pounds
• Willing and able to work a very flexible schedule that may span Monday through Sunday
• Notary Public a plus
• Able to stand for 8 hour shift

BENEFITS

• Employee Discounts
• Sick Time
• Uniforms Provided
• Direct Deposit
• Performance Bonus