Part-Time Center Associate

The UPS Store #3763; South Middleton Township (PA); On-site; USD 17,000 - 21,000; Part time

Job summary

The UPS Store #3763 in Pennsylvania is seeking a Part-Time Center Associate to deliver world-class customer service, process packages, and operate copy/office equipment. You will advise customers on products and services and learn best practices for the business.

The ideal candidate has prior retail experience, strong computer skills, a high school diploma or GED, and a friendly, professional demeanor. 15–20 hours/week for a 6-day week. Loud, friendly team environment.

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills and excellent verbal and written communication.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Communication

Phone skills

Computer skills

Teamwork

Ability to learn quickly

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 15 to 20 hours per week for a 6-day work week