Part-Time Center Associate

The UPS Store - Rib Mountain; Village of Rib Mountain (WI); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Two uniforms shirts provided

Employee discounts

Job summary

The UPS Store - Rib Mountain is hiring a Part-Time Center Associate to provide world-class customer service, process packages for courier shipment, and operate copiers, fax machines, and POS devices. The role requires a friendly, helpful demeanor and a willingness to learn all aspects of the business.

Ideal candidates have prior retail or customer service experience, strong computer skills, and the ability to lift 40+ pounds. Flexible schedule with weekend availability is required.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience preferred.
• Strong computer skills required.
• Outstanding phone skills.
• Strong verbal and written communication skills.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.
• Willing to work a flexible schedule, 15+ hours/week, with weekend availability.
• Must pass a criminal background check.

Responsibilities

• Deliver outstanding customer service to walk-in customers and phone inquiries.
• Practice active listening with customers, UPS Store team members, and leadership.
• Own customers' shipping needs and offer viable solutions.
• Learn all product and service offerings quickly.
• Operate equipment, software, and devices; teach others if needed.
• Maintain a clean, organized, and safe work environment.
• Perform other duties as assigned.

Skills

Retail/Customer Service

Computer skills

Phone skills

Verbal and written communication

Lift 40+ pounds

Education

High school diploma or GED

Tools

Shipping manifesting software

Point-of-sale (POS) systems

Job description

The Part-Time CenterAssociate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

The store is open: Monday-Friday 8am - 6:30pm, Saturdays 9am - 3pm; and Sundays 10am - 3pm.

COMPENSATION

• $14-$15 / hour

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

DAILY WORK RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Processespackages for courier shipment. This includes lifting and weighing packages, accessing the shipping manifesting software, and generating shipping labels.
• Scansin drop off packages, including Amazon returns
• ProcessesCorporate Account returns, such as Charter Spectrum, DirecTV, Apple, Dyson, etc.
• Processesinternational shipments.
• Packscustomer items for shipment by following packaging guidelines
• Sortsand distributesmail and packages for our private mailbox customers
• Printsdocuments
• Movespackages from the front of the store to the back of the store
• This list is not all inclusive

QUALIFICATIONS

• High school diploma or GED required (or currently enrolled)
• Retail/Customer Service experience preferred
• Strong computer skills
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Excellent packing skills
• Willing to work a flexible schedule. Must be able to work a minimum of 15 hours per week. Must have Saturday and Sunday availability.
• Must pass a criminal background check

BENEFITS

• Two (2) uniform shirts will be provided
• Employee discounts