Full-Time Optical Sales Associate — Training & Growth

Shopko; Rochester (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive time off package including

Sick Pay

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical in Rochester, MN is seeking a Full-time Optical Sales Associate to join our team. You will assist patients in selecting frames, lenses, and coatings, and support the dispensing process.

On-the-job training is provided; prior experience is not required. The role includes customer service, basic billing, and maintaining frame inventory, with opportunities for certification.

Qualifications

• High School Graduate or equivalent.
• Maintain license as required by state.
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls at a time.
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Recommend specific lenses, lens coatings and frames to satisfy patient needs.
• Assist patients in selecting frames according to style and color; ensure frames are coordinated with facial and eye measurements and optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with proper frame repairs and adjustments.
• Show patients how to insert, remove and care for their contact lenses.
• Assist Optometrist with case histories and screenings.
• Maintain a complete knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Prepare work orders containing specific instructions for Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

High School Graduate or equivalent

Job description

Shopko Optical in Rochester, MN is seeking a Full-time Optical Sales Associate to join our team. You will assist patients in selecting frames, lenses, and coatings, and support the dispensing process.

On-the-job training is provided; prior experience is not required. The role includes customer service, basic billing, and maintaining frame inventory, with opportunities for certification.