Full-Time Operations/Dispatcher

NHBlacklabs Delivery; Hooksett (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

NHBlacklabs Delivery in Hooksett, NH seeks a disciplined Operations/Dispatcher to manage 30–35 delivery routes daily and support drivers in the field. This in-person role reports to the COO and requires adherence to clear processes and checklists.

Shifts are Sunday through Wednesday, 11 hours each, with a 1-hour break. The position emphasizes organization, calm under pressure, and strong communication in a fast-paced environment.

Qualifications

• Experience dispatching 30+ routes per day or similar logistics workload.
• Ability to use multiple software systems and databases.
• Proven calm, organized performance under pressure.
• Clear, proactive communication with drivers and team.

Responsibilities

• Manage daily dispatch and route support for 30–35 routes.
• Respond to driver needs in real time while in the field.
• Follow prescribed checklists and standard operating procedures.
• Maintain accurate communication and documentation.
• Escalate issues appropriately and keep operations flowing.

Skills

Route dispatching

Multisystem proficiency

Calm under pressure

Strong communication

Job description

Job Overview

Location:Hooksett, NH
Schedule:Sunday–Wednesday, 11-hour shifts (1-hour break included)
Reports to:COO

Role Overview

We need a disciplined, computer-literate Operations/Dispatcher who can manage 30–35 delivery routes per day and support drivers in the field. This is a high-accountability role that requires structure, focus, and the ability to follow clear processes.

Key Responsibilities

• Manage daily dispatch and route support for 30–35 routes
• Respond to driver needs in real time while they are in the field
• Follow prescribed checklists and standard operating procedures
• Maintain accurate communication and documentation
• Escalate issues appropriately and keep operations flowing

Requirements

• Computer literate and comfortable with multiple systems
• Highly disciplined and process-oriented
• Ability to stay calm and organized under pressure
• Strong communication skills
• Available Sunday–Wednesday for 11-hour shifts

This is a core operations role with clear expectations and direct impact on daily performance.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person