Full-Time Night Operations Manager NY/PA/MIDSTATE Area

Northeast Grocery; New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Tops is seeking a Full-Time Night Operations Manager for the NY/PA/MIDSTATE area. Primary duties include overseeing opening/closing procedures, enforcing SOPs, and creating a positive work environment for associates and customers.

Expect 3–4 nights per week, with hours varying by store needs. Responsibilities include monitoring service levels, addressing customer concerns promptly, managing staffing, and coordinating with receiving for deliveries.

Qualifications

• Strong customer service skills and leadership abilities.
• Ability to read, write and perform basic math.
• Excellent communication and decision-making skills.

Responsibilities

• Maintain remarkable customer service levels and relationships.
• Respond quickly to customer concerns following policies to ensure best experience.
• Monitor stock levels and assist in maximizing sales potential.
• Address problems promptly and accurately for customers and associates.
• Perform refrigeration checks and log results per SOP.
• Know the Crisis Manual for power outages or weather issues.
• Maintain staffing levels to meet business needs.
• Ensure safety and sanitation policies for a clean environment.
• Present a professional image across all store areas.
• Coordinate receiving deliveries per schedule.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High School Diploma

Tools

POS systems

Kronos

Job description

Select how often (in days) to receive an alert:

Full-Time Night Operations Manager NY/PA/MIDSTATE Area

Oct 22, 2026

Company: Tops

Pay Rate Starting at: $23.00/hr.

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Night Operations Manager is a well-rounded individual responsible for knowing all opening and closing procedures and enforcing all proper operating procedures throughout the store to create a positive work environment for associates and a positive shopping experience for the customer. Primary hours of responsibility 3 – 4 nights per week, these hours may vary based on each individual stores hours of operation and the needs of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains Remarkable Customer Service and customer relations, as well as maintaining acceptable service levels
• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible
• Closely monitor stock levels and ad support to ensure maximizing sales potential.
• Act quickly and accurately if any problems arise, (customer, associate and or building situations/issues)
• Refrigeration checks completed per SOP and logged.
• Knowledge and awareness of "Crisis Manual" in case of power outage or weather related issue
• Maintains proper staffing levels to handle the needs of the business.
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Maintains a friendly, professional and well organized image in all departments including but not limited to the parking lot, vestibule, checkouts etc.
• Performs special store level tasks/projects as assigned by the store manager
• Coordinating of receiving warehouse deliveries per schedule.

MINIMUM QUALIFICATIONS

• Must be 18 years of age
• High School Education
• 1-3 years retail experience preferred
• Attendance at a Company MOD Class and the passing of MOD Certification test
• Ability to work in multiple stores within the district/ region based on the needs of the business

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
• Working knowledge of Company SOPs, as well as the ability to make decisions and provide effective leadership

PHYSICAL REQUIREMENTS

EQUIPMENT USED

• Working knowledge of all store systems including POS, receiving, Kronos, pallet jack certification etc.,
• Operation of the following:
• Baler/compactor (must be 18 years of age)
• Telephone
• Case cutter (must be 16 years of age)
• Scale
• Pallet jacks (must be 18 years of age)
• Wrapping Machine
• Media scale
• Computer
• Oven
• Walkie Stacker (must be 18 years of age)
• Thermometer
• Ladder (must be 18 yrs of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.