Full-Time Assistant Customer Service Manager Store #460

Northeast Grocery; City of Rochester (NY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Tops is seeking a Full-Time Assistant Customer Service Manager for Store #460 in Rochester, NY. The role starts at $18.50 per hour and requires accuracy, honesty, patience and stamina to deliver a great customer experience.

The ACSM will assist the Customer Service Manager, coach front-end staff, handle customer concerns, supervise scheduling, ensure promotions are communicated, and maintain a safe, clean store environment. This position emphasizes friendliness and compliance with policies.

Qualifications

• Must be 18 years of age
• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Possess strong communication skills

Responsibilities

• Cultivates and maintains remarkable customer service at the front-end.
• Reacts to customer concerns quickly and according to policies.
• Controls store shrink by monitoring cashier handling and procedures.
• Assists in writing the weekly front-end schedule and staffing.
• Ensures associates are informed about promotions and fundraisers.
• Keeps merchandise returns processed throughout the day.
• Maintains a clean, safe environment by enforcing policies.
• Finish and retain reports/logs for store audits and inspections.

Skills

Customer service

Communication

Basic math

Computer skills

Job description

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Full-Time Assistant Customer Service Manager Store #460

Oct 14, 2026

Company: Tops

Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority.

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM is responsible for assisting the CSM as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates.


• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible


• Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.


• Assists in writing of the schedule weekly for front-end associates and maintains proper staffing.


• Makes certain that associates are properly informed and trained about all promotions and fundraisers.


• Ensures that merchandise returns are fulfilled throughout the day


• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies


• Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.


• Finish and retain reports/ logs needed for store audit and state inspection


• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC


• Maintains supplies for front-end, places orders when needed and keeps inventory


• Performs special store level tasks/projects as assigned by the store manager
  

MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions


• Possess basic computer skills


• Possess strong communication skills

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Operation of the following

• Cash register


• Telephone system


• Scanner


• Scale


• Ladder (must be at least 18 years of age)
  

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.