Full-time Night Operations Mgr Buffalo North Dist.

Northeast Grocery; City of Niagara Falls (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Tops markets in New York is seeking a Night Operations Manager to oversee opening and closing procedures, maintain safety standards, and ensure a positive shopping experience for customers.

Primary hours are 3-4 nights per week, with hours varying by store and business needs. The role emphasizes leadership, strong customer service, and the ability to coordinate across multiple store locations.

Qualifications

• High school diploma or equivalent
• MOD Certification upon completion
• 1-3 years of retail experience preferred
• Ability to work across multiple stores
• Excellent customer service and leadership skills

Responsibilities

• Maintain excellent customer service and store standards
• Respond to customer concerns quickly following policies
• Monitor stock levels and support ads to maximize sales
• Enforce safety and sanitation policies
• Coordinate receiving deliveries and store operations

Skills

Customer service

Communication

Leadership

Decision making

Conflict management

Multitasking

Education

High School Education

MOD Certification

Tools

POS system

Kronos

Pallet jacks

Walkie stacker

Baler/compactor

Job description

Pay starts at $22.00. Pay is based on experience.

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Night Operations Manager is a well-rounded individual responsible for knowing all opening and closing procedures and enforcing all proper operating procedures throughout the store to create a positive work environment for associates and a positive shopping experience for the customer. Primary hours of responsibility 3 - 4 nights per week, these hours may vary based on each individual stores hours of operation and the needs of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains Remarkable Customer Service and customer relations, as well as maintaining acceptable service levels
• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible
• Closely monitor stock levels and ad support to ensure maximizing sales potential.
• Act quickly and accurately if any problems arise, (customer, associate and or building situations/issues)
• Refrigeration checks completed per SOP and logged.
• Knowledge and awareness of "Crisis Manual" in case of power outage or weather related issue
• Maintains proper staffing levels to handle the needs of the business.
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Maintains a friendly, professional and well organized image in all departments including but not limited to the parking lot, vestibule, checkouts etc.
• Performs special store level tasks/projects as assigned by the store manager
• Coordinating of receiving warehouse deliveries per schedule.

MINIMUM QUALIFICATIONS

• Must be 18 years of age
• High School Education
• 1-3 years retail experience preferred
• Attendance at a Company MOD Class and the passing of MOD Certification test
• Ability to work in multiple stores within the district/ region based on the needs of the business

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
• Working knowledge of Company SOPs, as well as the ability to make decisions and provide effective leadership

EQUIPMENT USED

• Working knowledge of all store systems including POS, receiving, Kronos, pallet jack certification etc.,
• Operation of the following:
• Baler/compactor (must be 18 years of age)
• Telephone
• Case cutter (must be 16 years of age)
• Scale
• Pallet jacks (must be 18 years of age)
• Wrapping Machine
• Marking gun
• Media scale
• Computer
• Oven
• Walkie Stacker (must be 18 years of age)
• Thermometer
• Ladder (must be 18 yrs of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.