Full-Time Exempt Operations Manager NY/PA/MIDSTATE Area

Northeast Grocery; New York (NY); On-site; USD 56,000 - 69,000; Full time

Job summary

Tops is seeking an Operations Manager for the NY/PA/MIDSTATE Area to lead in-store operations and team development. You will drive day-to-day plans, staffing, and execution of merchandising, pricing, and safety standards across multiple locations.

The role requires strong leadership, communication skills, and the ability to manage across stores, with emphasis on achieving profitability and excellent customer service.

Qualifications

• Must be 18 years of age.
• High school diploma or equivalent.
• 3-5 years retail experience preferred.
• Ability to work across multiple stores in the district/region.
• Strong leadership and customer service skills.
• Basic math and computer skills.

Responsibilities

• Lead hiring, training, coaching and discipline decisions.
• Maintain basic store operations and ensure price integrity.
• Ensure product quality, housekeeping and safe environment.
• Lead inventory counts and implement merchandising programs.
• Act as Manager on Duty as needed and oversee store procedures.

Skills

Leadership

Communication

Problem solving

Planning & organization

Education

High School Education

Tools

POS systems

Kronos

Job description

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Full-Time Exempt Operations Manager NY/PA/MIDSTATE Area

Oct 22, 2026

Company: Tops

Pay Rate Starting at: $62,353.00 annually

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. As a key member of the Retail Management Team, the Operations Manager plays a critical leadership role to ensure a positive shopping experience for Customers and a safe and friendly work environment for Associates. This position is responsible for day to day implementation of assigned business plans & strategies to include: planning, organizing, coordinating, and monitoring all aspects of store operations to optimize growth and profitability.
The Customer Service Manager, Grocery Manager, and/or Night Operations Manager may report into this position, as applicable, based on store organizational structure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsibility for making or effectively recommending employment-related decisions through active involvement in hiring, orientation, training/development, counseling, disciplinary actions, and resolution of Associate & Labor Relations matters.
• Maintain the basic store operations:
• Quality Insure only the finest, freshest product possible
• Housekeeping Provide a clean and safe environment for customers and associates
• Stock levels and Variety Insure product is available with a wide selection of products
• Clear Correct Pricing All products must have one clearly marked price that corresponds correctly with the price displayed at check-out
• Customer Service Assure total customer satisfaction through courteous, prompt and effective customer service
• Practice basics of profit control (merchandising follow through, cost and shrink control)
• Communicate with department managers frequently
• Insure proper product handling (marking, coding, damage control, product return not for resale, etc.) and proper product receiving/ordering
• Reduce total store shrink and meet or exceed shrink budget in all departments
• Ensure complete and proper execution of the KLT program as outlined for all departments, including reaction to high-shrink items
• Check all logs, weekly for each department (SIR 380, Profit and Loss statement, KLT, and Shrink)
• Actively lead in the inventory counts
• Implement and maintain all applicable sales/merchandising programs, effective ordering, shelf management, product availability and monitoring of direct store deliveries (DSD) in order to insure profitability and growth
• Oversee scan/pricing department operations
• Make certain that price integrity is adhered to by ensuring that all store pricing is accurate and the scan guarantee policy is being followed
• Assesses effectiveness and productivity of departments and store personnel
• Monitors scheduling in relationship to store conditions and makes appropriate adjustments or recommendations
• Consults with department managers about personnel problems and training
• Checks that safety and sanitation procedures are followed and that working conditions are safe and clean
• Completes appropriate injury investigations and completes reporting form when required
• Demonstrates understanding of store priorities, can anticipate change and shows initiative in problem solving
• Act as Manager on Duty as needed, responsible for knowing all opening and closing procedures and enforcing all proper operating procedure throughout the store.
• Perform tasks as assigned by the store manager

MINIMUM QUALIFICATIONS

• Must be 18 years of age
• High School Education
• 3-5 years retail experience preferred
• Ability to work in multiple stores within the district/ region based on the needs of the business

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Working knowledge of all aspects of store management and operations
• Business Insight/ Problem Solving, Communication Skills, Delegation, Flexibility, Human Relation Skills, Leadership, Management Control, Planning and Organization, Initiative
• Working knowledge of Company SOPs, as well as the ability to make decisions and provide effective leadership

EQUIPMENT USED

• Working knowledge of all store systems including POS, receiving, Kronos, pallet jack certification etc.,
• Operation of the following:
• Baler/compactor (must be 18 years of age)
• Telephone
• Case cutter (must be 16 years of age)
• Scale
• Pallet jacks (must be 18 years of age)
• Wrapping Machine
• Media scale
• Computer
• Oven
• Walkie Stacker (must be 18 years of age)
• Thermometer
• Ladder (must be 18 yrs of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.