Full-Time Night Auditor

NOELLE, Nashville, TN, US; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PTO exchange

Medical benefits

Dental benefits

Vision benefits

Parental leave

Pet insurance

401k match

Student loan repayment

Job summary

Noelle, a Makeready property in Nashville, seeks a Full-Time Night Auditor to oversee overnight front desk operations, balance accounts, and ensure guest satisfaction. You will reconcile accounts, process invoices, and support a smooth start to the day by preparing for morning operations.

Ideal candidates have prior front desk experience, keen attention to detail, and ability to handle multiple tasks simultaneously while delivering excellent guest service in a hospitality environment.

Qualifications

• Front desk experience preferred.
• Strong attention to detail is required.
• Ability to handle multiple requests simultaneously.

Responsibilities

• Balance the front desk accounts from day shift.
• Manage front desk activity and guest check-ins/outs.
• Schedule wake-up calls and concierge activities to guest preferences.
• Balance and audit accounts for accuracy.
• Identify and resolve discrepancies in accounts.
• Handle requests/complaints and direct to appropriate team members.
• Answer internal and external calls and inquiries.

Skills

Attention to detail

Multi-tasking

Prior experience preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Night Auditor

Full Time Noelle, Nashville, TN, US

3 days ago Requisition ID: 6926

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.

Requested Tasks

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
• Balance and audit accounts for accuracy
• Identify and resolve discrepancies
• Handle requests and complaints and directing them to other team members or departments accordingly
• Answer all internal and external calls and inquiries

Requested Capabilities

• Prior experience highly preferred
• Attention to detail
• Ability to handle multiple requests simultaneously

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.