Full-Time Night Auditor

Socket.dev; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Maternity/Paternity leave

Pet insurance

401k with employer match

Dependent care program

Student loan repayment program

Wide range of ancillary benefits

Job summary

Noelle in Nashville is a gathering place for the city's most interesting voices and makers, contributing to its unique spirit. This role at Makeready LLC involves nightly front desk duties, providing excellent guest service, reconciling accounts and processing invoices to ensure smooth operations.

You will balance day-shift accounts, handle check-ins/check-outs, and respond to guest requests with care and professionalism.

Qualifications

• Prior experience preferred in hospitality or front desk roles.
• Attention to detail and accuracy in handling accounts.
• Ability to multitask and manage guest requests efficiently.

Responsibilities

• Provide excellent guest service at the front desk.
• Keep the front desk orderly and reconcile accounts daily.
• Process invoices and balance day shift accounts.
• Handle check-ins/check-outs and guest requests promptly.
• Answer calls and inquiries and direct to appropriate staff.
• Schedule wake-up calls and concierge activities per guest preferences.
• Identify and resolve discrepancies and customer issues.

Skills

Attention to detail

Ability to handle multiple requests

Prior experience preferred

Job description

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique.

Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.

Requested Tasks

• Balancing the accounts from day shift


• Managing front desk activity and handling guest check-ins and check-outs


• Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference


• Balance and audit accounts for accuracy


• Identify and resolve discrepancies


• Handle requests and complaints and directing them to other team members or departments accordingly


• Answer all internal and external calls and inquiries

Requested Capabilities

• Prior experience highly preferred


• Attention to detail


• Ability to handle multiple requests simultaneously

• accommodating PTO/PTO exchange


• medical/dental/vision benefits


• maternity/paternity leave


• pet insurance


• company-matched dependent care & 401k


• student loan repayment program


• wide range of additional ancillary benefits

The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.