Night Auditor

Fairfield Inn Tewksbury; Tewksbury (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical

401k with Match

Paid Time Off

Holiday Pay

Job summary

The Fairfield Inn Tewksbury is seeking a Night Auditor to welcome guests, manage check-in/check-out, and uphold our commitment to friendly, efficient service.

You will handle telephone inquiries, assist with guest requests, balance nightly charges, and coordinate with housekeeping and maintenance to ensure a smooth overnight operation.

Qualifications

• Excellent communication, organizational and guest service skills required.
• Advanced working knowledge of property management software systems.
• Working knowledge of switchboard and telephone etiquette.
• Must have open availability weekends and holidays.

Responsibilities

• Participates in the prompt and courteous check in and checkout of guests.
• Provide gracious and efficient telephone service as it relates to general PBX calls.
• Ensures all charges are correctly entered on the guest’s bill and accounts are balanced daily.
• In oversold situations, make accommodations for “walked” guests.

Skills

Excel

Word

Property management software

Phone etiquette

Guest service

Job description

Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day? Join us as a Night Auditor where your contributions will make a significant impact on our guests' experiences!

You are the beginning of an exceptional guest experience. As a Night Auditor, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit, while embracing the values of the Company Culture and Guiding Principles.

Responsibilities:

Participates in the prompt and courteous check in and checkout of guests.

Provide gracious and efficient telephone service as it relates to general PBX calls.

Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.

Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel’s guests.

Responds to guests’ requests promptly, efficiently, and courteously.

Arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable.

Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.

Resolve conflicts and negotiate effectively.

Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers.

Properly processes guest’s mail, messages, packages, and wake up calls.

Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.

In oversold situations, make accommodations for “walked” guests.

Ensure wake up calls are delivered in a timely fashion.

Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.

Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily.

Accurately close shift by getting appropriate approval signatures and authorization codes.

Verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts; makes corrections as necessary.

Completes the nightly processing sequence to close the current day’s sales.

Transmits the credit cards nightly.

Requirements:

Serve as Manager On Duty when required.

Working in other areas of the hotel when needed to assist operations.

Informs immediate supervisor promptly and fully of all problems or unusual matters of significance.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate. Working knowledge of Microsoft Excel and Word.

Advanced working knowledge of property management software systems.

Working knowledge of switchboard and telephone etiquette.

Excellent communication, organizational and guest service skills required.

At all times projects a favorable image of the Hotel to the public.

Performs other duties as assigned, requested, or deemed necessary by management.

Must have open availability work weekends and holidays.

Physical:

Move, transport, put, install, remove, replace, position, place, and transfer.

Move about or to, position self.

Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.

Stand for extended periods of time.

Communicate, converse, discern, convey, discuss.

Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess.

Ability to bend, lift, kneel, and be in motion for the full day.

Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

What You Can Expect -

Competitive Pay

Training & Development

Opportunity for Advancement

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Creating memorable experiences one guest at a time

Opportunities to give back to the communitythrough our global focus efforts

The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.