Full Time - Member Consultant I or II (Personal Banker) - Pullman Bishop Branch

wsecu; Pullman (WA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

Paid Holidays

401(K) with 8.5% contribution

Tuition Assistance

Employee Discounts

Job summary

WSECU is seeking a Member Consultant to support the Pullman Bishop Branch, helping members with banking needs, opening new accounts, and providing teller services. You will work to hit sales and service goals while keeping members' best interests in mind.

You will build relationships with members, understand their journey, and participate in campus events to strengthen WSECU-WSU ties. Occasional weekend and evening hours are required.

Qualifications

• Minimum of one year experience in a financial institution or retail/service-related position.
• Proficiency in Microsoft Outlook, Excel and Word.
• Willing to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and a national criminal background check, and maintain/renew registration annually.

Responsibilities

• Perform branch functions including consumer lending, opening new accounts, and providing teller services.
• Strive for and hit sales and service goals, while keeping the member's best interest front and center.
• Build and nurture strong relationships with your members.
• Attend and participate in WSU events to foster WSECU-WSU relationships and support student financial needs.

Skills

Customer service

Sales oriented

Education

Two years of college

Tools

Microsoft Outlook

Excel

Word

Symitar

Meridian Link

Image Center

Application Xtender

Coconut

Job description

Member Consultants are the heart and soul of WSECU. In this role you will be supporting both the Pullman Bishop Branch. Every day, you dig deep to listen to what our members need, and you go out of your way to make banking not only easy, but downright pleasant! You're the go-to, one-stop shop for our members. Knowledgeable, empathetic and eager to help, you know your members by name, and they know you! WSECU is a Co-Op with an all-volunteer board-we are truly accountable to our members, but we couldn't do it without you. Ready to learn more?

Your day may include:

• Performing all branch functions including consumer lending, opening new accounts, and providing teller services
• Striving for and hitting your sales and service goals, while keeping the member's best interest front and center
• Contributing to your team's successes and celebrating along the way
• Building and nurturing strong relationships with your members
• Understanding your members' journey, offering products and services to meet their unique needs
• Showing empathy and lending a hand where your team members and teammates need it most
• Attending and actively participating with staff in WSU Parent and Student Orientation events as well as WSU Week of Welcome events to foster WSECU-WSU relationships and support student financial needs throughout the year
• Organizing, coordinating, and attending WSU weekday and weekend events, including Saturdays, and 2-4 Sundays each year, where applicable
• Having fun!

What you bring to the team:

Current WSECU Member Consultants I, II, or III who apply will be hired in the same tier as you currently hold

For Member Consultant I

• Minimum of one (1) year experience in a financial institution or retail/service-related position
• Computer experience including proficiency in Microsoft Outlook, Excel and Word
• Must be willing to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and a national criminal background check, and maintain and renew the registration annually

Competitive pay for MCI: $21.50 - $32.25 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

The target starting pay for this position is $ 21.50 - $26.87 per hour, typically within the first half of the range . Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.

The range above allows our employees room for growth through annual merit and other pay increases during their tenure in the position.

For Member Consultant II

• Minimum of one (1) years' experience in a financial institution processing consumer loans, new accounts and member transactions
• Computer experience including proficiency in Microsoft Outlook, Excel and Word
• Must be willing to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and a national criminal background check, and maintain and renew the registration annually

Competitive pay for MCII: $24.05 - $36.07 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

The target starting pay for this position is $ 24.05 - $30.06 per hour, typically within the first half of the range . Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.

The range above allows our employees room for growth through annual merit and other pay increases during their tenure in the position.

Bonus points if you have :

• Credit Union experience
• Two (2) years of college (MC II)
• Experience with cash handling, lending, new accounts or a combination
• Experience with: Symitar, Meridian Link, Image Center, Application Xtender, and Coconut

Where we're located:

• 1500 NE Terrell Mall, Pullman, WA 99163 - Campus parking is paid for by WSECU and 405 SE Bishop Blvd, Pullman, WA 99163

When you'd work:

Monday - Friday, 7:45 am - 5:45 pm, Full-time employees work a minimum of 40 hours per week in addition, this position requires availability on some weekends and evening hours as needed for events with scheduling flexibility required to meet the needs of the branch.

Perks:

• Medical, Dental, Vision, and Life Insurance with Premiums options covered by WSECU
• Full-Time Regular employees accrue general leave and sick leave, monthly
• Part-Time employees accrue general leave, monthly
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts

WSECU was named to the Forbes Best-In-State Credit Union list in 2026, making us the only credit union in Washington to earn this recognition si