Full-Time Health Promoter – 24/7 Residential Support

Mission Action, Inc.; San Francisco (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Flexible spending account

Commuter benefits

Paid holiday

Paid sick leave

Vacation with Summer/ Winter Recess

401(k) with employer matching

Job summary

Mission Action, Inc. in San Francisco is seeking a Health Promoter/House Monitor to support residents at the Richard M. Cohen Residence. This full-time role involves site safety, emergency response, health education, and adherence support.

The position offers a $23.50 per hour wage, 37.5 hours per week, and a comprehensive benefits package including medical, dental, vision, 401(k) with employer matching, and paid holidays.

Qualifications

• At least 2 years of direct service experience in case management, health education, or a similar field.
• Demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.
• Bilingual (written and oral) in Spanish preferred but not required.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de‑escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi‑disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
• A strong commitment to housing justice, as well as inclusive and multi‑cultural programming.

Responsibilities

• Screen all visitors and act as the first point of contact for residents and guests.
• Establish a welcoming and client-centered environment, while demonstrating high quality customer service.
• Oversee all building activity, providing support to challenging situations, crisis intervention, and de‑escalation.
• Respond to emergencies by following the appropriate organizational protocol.
• Promote compliance of program policies and House Rules, documenting incident reports in a timely manner.
• Provide health education and treatment adherence support to residents, many of whom will be managing their medications independently for the first time.
• Collaborate with the Lead Health Promoter and Clinical Social Worker to coordinate care, services, and referrals needed.
• Assist with the coordination of house meetings and community activities.
• Provide additional administrative support to the program and/or property management needs.
• Participate in staff training, staff meetings, and staff development activities as requested.
• Perform other duties as assigned.

Skills

Case management

Health education

Crisis intervention

Communication

Team collaboration

Tools

Microsoft Word

Outlook

Excel

Job description

Mission Action, Inc. in San Francisco is seeking a Health Promoter/House Monitor to support residents at the Richard M. Cohen Residence. This full-time role involves site safety, emergency response, health education, and adherence support.

The position offers a $23.50 per hour wage, 37.5 hours per week, and a comprehensive benefits package including medical, dental, vision, 401(k) with employer matching, and paid holidays.