Health Promoter - Cohen Residence

Mission Action, Inc.; San Francisco (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Flexible spending account

Commuter benefits

Paid holiday

Paid sick leave

Vacation with Summer/ Winter Recess

401(k) with employer matching

Job summary

Mission Action, Inc. in San Francisco is seeking a Health Promoter/House Monitor to support residents at the Richard M. Cohen Residence. This full-time role involves site safety, emergency response, health education, and adherence support.

The position offers a $23.50 per hour wage, 37.5 hours per week, and a comprehensive benefits package including medical, dental, vision, 401(k) with employer matching, and paid holidays.

Qualifications

• At least 2 years of direct service experience in case management, health education, or a similar field.
• Demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.
• Bilingual (written and oral) in Spanish preferred but not required.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de‑escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi‑disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
• A strong commitment to housing justice, as well as inclusive and multi‑cultural programming.

Responsibilities

• Screen all visitors and act as the first point of contact for residents and guests.
• Establish a welcoming and client-centered environment, while demonstrating high quality customer service.
• Oversee all building activity, providing support to challenging situations, crisis intervention, and de‑escalation.
• Respond to emergencies by following the appropriate organizational protocol.
• Promote compliance of program policies and House Rules, documenting incident reports in a timely manner.
• Provide health education and treatment adherence support to residents, many of whom will be managing their medications independently for the first time.
• Collaborate with the Lead Health Promoter and Clinical Social Worker to coordinate care, services, and referrals needed.
• Assist with the coordination of house meetings and community activities.
• Provide additional administrative support to the program and/or property management needs.
• Participate in staff training, staff meetings, and staff development activities as requested.
• Perform other duties as assigned.

Skills

Case management

Health education

Crisis intervention

Communication

Team collaboration

Tools

Microsoft Word

Outlook

Excel

Job description

Job Announcement

Health Promoter/ House Monitor

Program: Richard M. Cohen Residence

Reports To: Lead Health Promoter/House Supervisor

Compensation: $23.50 per hour (1.0 Full-Time Equivalent). Full-Time, 37.5 hours per week. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

Deadline: Interviews will be conducted on a rolling basis until positions are filled.

About the Organization

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Founded in 1982, Mission Action, formerly known as Dolores Street Community Services (DSCS), is a multi-issue, multi-strategy nonprofit organization, with almost 150 employees and an annual budget of $14.5 million, based in San Francisco's Mission District. Our mission is to nurture individual wellness and cultivate collective power among low‑income and immigrant communities to create a more just society. We provide direct services to meet immediate needs, as well as affect broader change by engaging in advocacy and community organizing, working on a wide range of issues-from homelessness, to housing, to immigration, to employment. We believe deeply that these issues are interconnected, and that they must be addressed in solidarity to create a more just society. To learn more about our organization's model and impact, we encourage you to watch the following video.

About the Program

The Richard M. Cohen Residence is a Transitional Residential Care Facility (TRCF) located in the Mission Dolores neighborhood of San Francisco. The program provides housing and supportive services to 10 individuals living with HIV/AIDS, many of whom were formerly homeless. Services offered include health education, case management, housing navigation, community activities, and food/meal support. The program promotes self‑sufficiency and client empowerment and works with each person to identify individualized goals for achieving long‑term housing.

Position Summary

The Health Promoter/House Monitor is responsible for supporting the health and well‑being of residents at the Richard M. Cohen Residence. In terms of site operations, they will monitor and maintain site safety, respond to emergencies, manage conflict resolution, and provide administrative support. They will also work one-on-one with residents to provide health education and treatment adherence support. The ideal candidates will have professional and/or lived experience related to HIV/AIDS and health promotion.

This position will work collaboratively within a team of 4 Health Promoters/House Monitors and 1 Lead Health Promoter/House Supervisor. There is 1 Health Promoter/House Monitor on duty per shift, providing 24/7 coverage for the site. The potential shifts include 8am to 4pm, 4pm to 12am, and 12am to 8am. During evening and overnight shifts, the Health Promoter/House Monitor acts as the main staff contact at the site.

Responsibilities

• Screen all visitors and act as the first point of contact for residents and guests.
• Establish a welcoming and client-centered environment, while demonstrating high quality customer service.
• Oversee all building activity, providing support to challenging situations, crisis intervention, and de‑escalation.
• Respond to emergencies by following the appropriate organizational protocol.
• Promote compliance of program policies and House Rules, documenting incident reports in a timely manner.
• Provide health education and treatment adherence support to residents, many of whom will be managing their medications independently for the first time.
• Collaborate with the Lead Health Promoter and Clinical Social Worker to coordinate care, services, and referrals needed.
• Assist with the coordination of house meetings and community activities.
• Provide additional administrative support to the program and/or property management needs.
• Participate in staff training, staff meetings, and staff development activities as requested.
• Perform other duties as assigned.

Position Requirements

• At least 2 years of direct service experience in case management, health education, or a similar field.
• Demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.
• Bilingual (written and oral) in Spanish preferred but not required.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de‑escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi‑disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
• A strong commitment to housing justice, as well as inclusive and multi‑cultural programming.

Equity, Diversity, and Inclusion

Mission Action is an equal‑opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.