Front Desk Agent

Hampton Inn - Robbinsville; Robbinsville Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Hampton Inn - Robbinsville in Robbinsville, NJ is seeking a Front Desk Agent to warmly greet guests and manage reservations, check-ins, and check-outs. You will deliver outstanding service, handle guest requests promptly, and communicate hotel features and local attractions.

The role requires strong communication, English proficiency, and the ability to multitask in a fast-paced environment, while maintaining a neat appearance and professional conduct.

Qualifications

• High School Diploma or equivalent required
• Previous customer service experience preferred

Responsibilities

• Greet guests in a friendly, professional manner per Hilton standards
• Process reservations, check-ins, and check-outs
• Provide exceptional guest service and respond to requests promptly
• Ensure guest satisfaction by following through on all needs and concerns
• Share information about hotel services, amenities, and local attractions
• Maintain accurate guest records, billing, and payment information
• Handle in-house account balances and notify management of concerns
• Balance cash, credit card transactions, and shift reports
• Maintain daily logs and checklists
• Communicate effectively with team members and other departments (Housekeeping, Maintenance, Security, etc.)
• Follow all safety and operational standards
• Maintain a high level of professional appearance and consistent attendance
• Keep work areas clean and organized
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions
• Perform additional duties as assigned

Skills

Communication skills

Interpersonal skills

English proficiency

Multitasking

Teamwork

Education

High School Diploma

Job description

We are seeking a guest-oriented individual to join our team as a Front Desk Agent at the Hampton Inn located in Robbinsville, NJ!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, and growth.

Key Responsibilities

• Greet all guests (internal and external) in a friendly, professional manner and in accordance with Hilton standards
• Process reservations, check-ins, and check-outs
• Provide exceptional guest service and respond to requests promptly
• Ensure guest satisfaction by following through on all needs and concerns
• Share information about hotel services, amenities, and local attractions
• Maintain accurate guest records, billing, and payment information
• Handle in-house account balances and notify management of concerns
• Balance cash, credit card transactions, and shift reports
• Maintain daily logs and checklists
• Communicate effectively with team members and other departments (Housekeeping, Maintenance, Security, etc.)
• Follow all safety and operational standards
• Maintain a high level of professional appearance and consistent attendance
• Keep work areas clean and organized
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions
• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous customer service experience preferred

Skills & Abilities

• Strong communication and interpersonal skills
• Ability to read, write, and speak English effectively
• Basic math skills (addition, subtraction, percentages, etc.)
• Ability to multitask and stay organized in a fast-paced environment

Physical Requirements

• Regularly stand, walk, and use hands for extended periods
• Frequently reach with hands and arms
• Occasionally bend, kneel, or crouch
• Lift up to 50 pounds occasionally
• Must have close and distance vision, color vision, and focus ability