Front Desk Agent - Full Time

PENN Entertainment, Inc.; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment, Inc. in Las Vegas is seeking a Front Desk Associate to support guest check-in/out, collect payments, and keep precise records for reporting and audits.

You will balance cash, handle basic math, and provide courteous service in a fast-paced environment, ensuring guest satisfaction while upholding company policies and procedures.

Qualifications

• Must be at least 18 years old and capable of basic math.
• At least 6 months to 1 year of computer experience required.
• HS diploma or GED is required.
• Excellent written and spoken English skills.
• Able to read and follow safety rules and procedures.
• Proficient with Microsoft Word, Excel, and Outlook is a plus.

Responsibilities

• Sign in and sign out of individual guests and balance postings.
• Check guests in upon arrival and collect cash or card payments.
• Post room charges, paid outs, and corrections as needed.
• Check guests out upon departure and balance at end of shift.
• Prepare cash turn-in sheet and maintain accurate records.
• Provide courteous and friendly service to all staff and guests.

Skills

Customer service

English communication

Basic math

Computer proficiency

Teamwork

Education

High school diploma or GED

Tools

Front Desk System

Calculator

Typing 35 wpm

LMS

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for sign-in and sign-out of individual bank
• Check guests in upon arrival
• Collect appropriate cash and/or credit card payment
• Post room charges, paid outs, and corrections
• Check guests out upon departure
• Balance postings at the end of shift
• Prepare accurate and complete cash turn‑in sheet
• Maintain informational records for marketing purposes
• Prepare reports as requested
• Provide courteous and friendly service to all staff and guests

Requirements

• Must be at least 18 years of age
• Six months to one year of computer experience required
• Experience with LMS preferred
• High school diploma or GED
• Excellent communication skills
• Ability to operate Front Desk System, calculator, and keyboard at 35 wpm
• Full understanding of company and departmental rules, regulations, policies, and procedures
• Ability to read, write, and communicate effectively in English
• Ability to perform basic math functions
• Skilled in building and maintaining effective working relationships with staff and guests
• General computer proficiency with Microsoft Word, Excel, and Outlook

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

REASONING ABILITY

• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies, procedures, and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations